Medical Assistant Site Lead

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At MyCHN (Community Health Network), we believe everyone deserves access to high-quality healthcare. As a nonprofit FQHC serving Greater Houston, we are committed to improving lives through compassionate, patient-centered care guided by our values of empathy, transparency, quality, and value.

As a Site Lead Medical Assistant
, you will play a critical leadership role in ensuring efficient back-office operations while supporting high-quality patient care. This position combines clinical expertise with team leadership to enhance workflow, staff development, and patient experience across the site.

• Mission-driven, community-focused organization
• Opportunities for career growth and leadership development
• The ability to make a meaningful impact in underserved communities

As a Site Lead Medical Assistant, you will lead and support clinical staff while ensuring smooth day-to-day operations and compliance with quality and safety standards.

• Prepare exam rooms, equipment, and patients for procedures while ensuring accurate intake and HIPAA compliance
• Oversee, train, and mentor medical assistants to ensure high-quality patient care and strong customer service standards
• Provide leadership by coaching team members and supporting staff development and performance improvement
• Perform and oversee CLIA waived testing and ensure proper documentation within the EHR
• Conduct daily site walkthroughs, monitor logs, and ensure compliance with safety and quality standards
• Analyze cycle times and quality reports to improve clinic efficiency and outcomes
• Conduct routine chart audits to ensure accurate documentation and adherence to protocols
• Manage inventory, supplies, and ordering processes, ensuring proper storage and availability
• Support administrative functions including lab coordination, imaging scheduling, and data tracking
• Oversee daily staffing, productivity, and communication workflows within the clinical team
• Serve as a resource for patient concerns and collaborate with leadership to resolve issues
• Participate in leadership duties including performance evaluations, corrective actions, and Manager on Duty rotations

• High school diploma or equivalent required
• Completion of an accredited medical assisting program
• Current CPR (BLS) certification
• 2–3 years of experience as a Medical Assistant
• Strong leadership, communication, and organizational skills
• Ability to multitask, prioritize, and manage multiple responsibilities effectively
• Knowledge of medical terminology and clinical workflows
• Commitment to high-quality patient care and compliance with safety and regulatory requirements
• Willingness to travel between clinics and work flexible hours, including evenings and weekends as needed

Preferred:

• Certified or Registered Medical Assistant

Join a dynamic, mission-driven team where your leadership and clinical expertise help improve patient care and strengthen the communities we serve.