Senior Service Delivery Analyst

At Aggreko, we provide energy solutions so communities can thrive and businesses can grow. We bring power, heat and cooling to customers and communities wherever they need it.

We are hiring immediately for a Senior Service Delivery Analyst in Pearland, TX—a role that will help us to power progress for our customers.

• Competitive compensation and Bonus
• No premium cost medical plan option available
• Paid training programs and tuition reimbursement
• Safety-focused culture

• Provide desk-side support to business colleagues within Pearland, TX campus
• Support on-site meetings as required
• Liaise with local leaders to identify and resolve technology-related challenges and address support requirements

• Hands-on 1st and some 2nd line support to a group wide customer base within an SLA driven environment
• Procure, setup, configure and support of standard desktops, laptops, printers and peripheral devices
• Installation of operating systems and software deployment via Auto Pilot
• Procure and manage software license requests and renewals
• Provide basic training and “how-to” knowledge sharing for business and IT colleagues
• Use a collaborative approach to problem solving with team and other technical groups

• Defines, documents and carries out projects or sub-projects alone or with a small team, actively participating in all phases
• Identifies, assesses and manages risks to the success of the project
• Applies appropriate project management methods and tools whether predictive (plan-driven) approaches or adaptive (iterative/agile) approaches
• Agrees with project approach with stakeholders, and prepares realistic plans (including quality, risk and communications plans) and tracks activities against the project schedule, managing stakeholder involvement as appropriate
• Monitors costs, timescales and resources used, and acts where these deviate from agreed tolerances
• Ensures that projects are formally closed and, where appropriate, subsequently reviewed, and those lessons learned are recorded

• Experience communicating with and supporting senior leadership
• Experience managing projects across a global team
  · Ability to balance attention to detail with expeditious execution in a fast-paced environment
• Exceptional customer service skills
• Strong interpersonal skills
• Excellent time management skills and the ability to multi-task efficiently
• Strong team player as well as being a self-achiever
• Task completion – reliable, committed to completing tasks with minimal supervision Resilience – persistent, positive and self-reliant
• Accountability – drives outcomes by taking personal responsibility
• Working together with others – relates to people, engages and builds relationships

Join us, bring your energy, and grow your career.

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.