Systems Analyst II: Kelsey-Seybold Clinic, Main Campus

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties.

Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

Position in this function shows ability and competency to work on most phases of application systems analysis, workflow analysis, build, design, testing and programming activities but requires instruction/guidance/mentoring in other phases. May be responsible to work on a team or project team(s) in the capacity to be a member of the project or lead a phase of the project. Has the ability and can multi-task.

May be responsible to work or lead business owners, stakeholders, and IT personal to assess project needs as guided by management. Supports implementation and upgrades to clinical and bio-medical applications as required. Provide weekly status updates on project(s) progress to team lead or management. Position will require travel to KSC clinic locations for implementation, training and support. Other duties as assigned.

• 10% Project Management:
  Participate on projects as assigned in accordance with standard KSC project management and documentation standards with guidance from team lead/management. Has some Project Management skills and has the ability to learn build, testing, and document in accordance with KSC PMO standards. Maintain complete and up to date project documentation for all assigned projects and requested by Project leads. Work with project team leads/members so that defined objectives and benefits are achieved.
  
  Serves as a member to assigned user group(s) or IT groups
• 10% Teamwork:
  Establish strong working relationships with project lead(s), team, and of other application teams/management to ensure proposed system changes are thoroughly vetted and potentially adverse downstream consequences are discovered. Learning to develop and communicate risk mitigation strategies. Participate/support in Help Desk service, working service desk tickets, and 24 x 7 on call program, along with other team members
• 10% System Development:
  Under general supervision, diagnose and resolve problems. Define and document business/clinical system requirements and workflows as required by project. Configure system settings and master files to meet business requirements, sign off may be required by project lead. Provide or support system go lives and problem resolution. Begin to achieve a higher level application knowledge, proficiency, and problem solving skills as guided by IT management.
  
  Can deliver work that is consistently accurate, precise, thorough, neat, ethical, and reliable. Has some knowledge of quality standards and follows applicable quality guidelines. Understands concepts of process improvement and results to improve the quality of services. Completes all duties as assigned in the required time frames. Meets deadlines for regular duties and projects
• 10% System Support:
  Under general supervision, ongoing application support, problem resolution and question and answer services. Participate in Application Service Desk duty and 24 x 7 on call program with other team members. Assists application analysts and Help Desk with support of resolving help desk tickets
• 10% Proficiency:
  Begin to maintain and develop competency level application knowledge, proficiency and problem solving skills, as well as follow KSC IT project management tools and processes, change management/control and service procedures
• 10% Communication/Customer Relations:
  Maintains an effective working relationships with project teams, IT management, Clinical and/or business leadership. Ability to maintain working relationships with application vendor technical staff as directed by project assignments. Ability to facilitate rapid problem resolution and service delivery, where vendor services are needed. Possesses the ability to effectively communicate relevant information, in a clear and concise manner, at all levels of the organization.
  
  Promotes and practices effective listening skills in all interpersonal contacts. Demonstrates competence in grammar and clarity in all oral and written communication
• 10% Optimization:
  Begin to learn and participate on implementation efforts for system improvements in accordance with KSC project management tools and processes, standard change control and change management procedures. Communicates system changes to all applicable users. Provides a high level of output and productivity. Meets team and project objectives. Does not waste skills, time, and resources. Looks to find ways to…