Senior Systems Analyst: Kelsey-Seybold Clinic, Pearland, TX

Join Kelsey-Seybold Clinic

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties.

Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing Together.

Competent to work at the highest technical level of all phases of application systems analysis, workflow analysis, build, design, testing, interface knowledge and programming activities. Under general direction, formulates/defines system scope and objectives. Able to work individually, on a team or project teams and can multi-task. May be responsible for completion of a phase of a project or responsible for leading and completing a project.

Regularly provides guidance and training to less experienced analysts. Works with business owners, physicians, clinicians, stakeholders, and IT personnel to assess and develop best practice models. May support implementation and upgrades to clinical and bio-medical applications. Provide weekly status updates on project(s) progress. Position will require travel to KSC clinic locations for implementation, training and support.

You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• 15% Project Management:
  Able to define, lead and conduct projects as assigned in accordance with standard KSC project management processes and documentation standards. Provide consultation for program design, build, testing, and documentation with application teams. Maintain complete and up to date documentation for all assigned projects. Work with project team members so that defined objectives and benefits are achieved. Serves as a member to assigned user group(s) or IT groups.
  
  Is a self-starter and resourceful
• 15% Teamwork:
  Direct and mentor other project team members so that defined objectives and benefits are achieved. Serves as a resource and advocate for assigned user group(s). Establish strong working relationships with members of other application teams/management to ensure proposed system changes are thoroughly vetted and potentially adverse downstream consequences are discovered. Develop and communicate risk mitigation strategies. Participate/support in Help Desk service, working service desk tickets, and 24 x 7 on call program, along with other team members
• 10% System Development:
  Diagnose and resolve problems with minimal coaching and supervision. Define and document business/clinical system requirements and workflows as required by project. Configure System settings and master files to meet business requirements. Validate system build with business owners through presentations and standardized testing procedures. Provide and/or lead system go live support and problem resolution. Begin to achieve mastery level application knowledge, proficiency, and problem solving skills.
  
  Understands concepts of process improvement and results to improve the quality of services. Completes all duties as assigned in the required time frames. Meets deadlines for regular duties and projects
• 10% System Support:
  Ability to mentor and coach staff related to ongoing application and technical support as requested by management, in addition provide problem resolution, questions and answer services. Participate in Application Service Desk duty and 24 x 7 on call program with other team members. Assists application analysts and Help Desk with support of resolving help desk tickets
• 10% Proficiency:
  Maintain competent application knowledge, proficiency and problem solving skill, as well as expert level understanding of standard KSC IT project management processes, change management/control and system/service procedures. Serve as technical and application senior level lead for other team members, who confront questions and problems, for which assistance is needed
• 10% Communication/Customers Relations:
  Maintain effective working relationships with Project Sponsors from KSC Clinical and/or business leadership. Assess assigned user areas as needed per project and maintain direct working relationships with application vendor technical staff, in order to facilitate rapid problem resolution and service delivery, where vendor services are needed. Possesses the ability to effectively communicate relevant information, in a clear and concise manner, at all levels of the organization.
  
  Promotes and practices effective listening skills in all interpersonal contacts. Demonstrates…