Support Staff Manager

Overview

Support Staff Manager (VT or Experienced Veterinary Assistant) – Lead. Mentor. Inspire. Make a Difference. Galaxy Vets is looking for a Support Staff Manager to lead our team of Veterinary Technicians and Veterinary Assistants. This is more than a management position; it is an opportunity to build a thriving team, create an exceptional workplace culture, and help shape the future of veterinary medicine.

If you are passionate about coaching others, improving workflows, and working alongside your team in a fast-paced hospital, we would love to meet you.

This role combines clinical leadership with people leadership and is hands-on: you will continue working on the hospital floor alongside your team for approximately 30 hours each week, providing patient care, supporting workflows, mentoring staff in real time, and stepping in wherever needed. Outside of clinical shifts, you will focus on leading, developing, and growing the support staff team.

• Lead, mentor, and develop Veterinary Technicians and Veterinary Assistants
• Create efficient schedules that keep the hospital running smoothly
• Recruit, interview, hire, and onboard new team members
• Provide coaching, feedback, and performance development
• Build a positive, accountable, and engaged team culture
• Partner with doctors and leadership to improve workflow and patient care
• Ensure operational excellence while maintaining exceptional patient and client care

Required

• Veterinary Technician (preferred) or an experienced Veterinary Assistant
• Strong clinical veterinary experience
• Leadership, mentoring, or supervisory experience
• Excellent communication and conflict resolution skills
• Strong organizational and time-management abilities
• Ability to coach, motivate, and hold team members accountable

At Galaxy Vets, we are on a mission to return veterinary medicine to veterinary professionals while reducing burnout across the industry. We invest in our people through leadership development, continuous learning, collaboration, and a culture where every voice matters. When you join Galaxy Vets, you have the opportunity to make a lasting impact—not only on patients and clients, but on the careers of the people you lead.

• Team members feel supported and engaged
• New hires are set up for long-term success
• Schedules are efficient and balanced
• Communication is clear and respectful
• Patient care remains exceptional
• People genuinely enjoy coming to work every day

If you’re looking for a career where you can combine clinical expertise with leadership, mentorship, and operational excellence, we’d love to hear from you. Apply today and help us build something extraordinary.