Case Manager

About Memorial Hermann

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency.

If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

The purpose of the Case Manager position is to support the physician, primary medical homes, and interdisciplinary teams. The role facilitates patient care to enhance the quality of clinical outcomes and patient satisfaction while managing cost of care and providing timely and accurate information to payors. It integrates and coordinates resource utilization management, care facilitation and discharge planning functions. The Case Manager helps drive change by identifying areas where performance improvement is needed (e.g., day to day workflow, education, process improvements, patient satisfaction).

The position is accountable for a designated patient caseload and plans effectively to meet patient needs across the continuum, provide family support, manage length of stay, and promote efficient utilization of resources.

• Education:
  
  Graduate of an accredited school of professional nursing required;
  Bachelors of Nursing preferred; or graduate of an accredited Masters of Social Work program.
• Licenses/Certifications:
  
  Current and valid license to practice as a Registered Nurse in the state of Texas or Current and valid license as a Master Social Worker (LMSW) in the state of Texas required; LCSW preferred. Certification in Case Management required within two (2) years of hire into the Case Manager position.
• Experience / Knowledge /
  
  Skills:
  
  Three (3) years of nursing or social work experience in an acute hospital-based setting preferred, or three (3) years of experience in a comparable clinical setting (i.e., ambulatory surgery center, infusion/dialysis clinic, Federally Qualified Health Clinic (FQHC), skilled nursing facility, or wound clinic).
• Experience in utilization management, case management, discharge planning or other cost/quality management programs preferred.
• Excellent interpersonal communication and negotiation skills; demonstrated leadership skills.
• Strong analytical, data management and PC skills.
• Current working knowledge of discharge planning, utilization management, case management, performance improvement, disease or population management and managed care reimbursement.
• Understanding of pre-acute and post-acute venues of care and post-acute community resources, physician office routines, and transitional procedures for pre and post acute care.
• Demonstrated understanding of motivational interviewing and change management.
• Strong organizational and time management skills, as evidenced by capacity to prioritize multiple tasks and role components.
• Ability to work independently and exercise sound judgment in interactions with physicians, payors, and patients and their families.
• Effective oral and written communication skills.

• Coordinates/facilitates patient care progression throughout the continuum.
• Works collaboratively and maintains active communication with physicians, nursing and other members of the multidisciplinary care team to effect timely, appropriate patient care.
• Addresses/resolves system problems impeding diagnostic or treatment progress.
• Proactively identifies and resolves delays and obstacles to discharge.
• Seeks consultation from appropriate disciplines/departments as required to expedite care and facilitate discharge.
• Utilizes advanced conflict resolution skills as necessary to ensure timely resolution of issues.
• Collaborates with the physician and all members of the multidisciplinary team to facilitate care for designated caseload.
• Monitors the patient’s progress, intervening as necessary and appropriate to ensure the plan of care and services provided are patient focused, high quality, efficient, and cost effective.
• Facilitates the following on a timely basis: completes and reports diagnostic testing; completes treatment plan and discharge plan; modifies plan of care as necessary; communicates to third party payors and other relevant information to the care team.
• Assigns appropriate levels of care.
• Completes all required documentation in TQ screens and patient records.
• Collaborates with medical staff, nursing staff, and ancillary staff to eliminate barriers to efficient delivery of care in the appropriate setting.
• Completes Utilization Management and Quality Screening for assigned patients.
• Applies approved clinical appropriateness criteria to monitor appropriateness of admissions and continued stays, and documents findings…