Counter Staff - Part Time

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RPT 10260 - Pearland, Pearland, TX, US

6 days ago Requisition

Salary Range: $11.00 To $12.00 Hourly

Edit Holdings, LLC dba Tide Cleaners, is looking for a Counter Staff to join our team! We seek individuals who enjoy working with people, thrive in a team environment, and are passionate about delivering exceptional customer experience.

Counter Staff

Reports To:
Counter Manager & General Manager

Key Responsibilities

• Live Our Core Values:
  Demonstrate Guest Service, Excellence, Commitment, Integrity, and Top Quality at all times .
• Customer
  
  Experience:
  
  Provide outstanding in-store service for dry cleaning and laundry pick-up/drop-off customers.
• Customer Relations:
  Manage customer inquiries via phone, email, and in-person; build rapport, identify needs, and resolve issues or complaints professionally.
• Garment Handling:
  Perform check-in/check-out tasks, tag and spot-check garments, and organize items per customer requests.
• Transaction Management:
  Accurately calculate prices and handle cash/credit transactions.
• Quality Assurance:
  Ensure all garments meet Tide Dry Cleaners' quality standards.
• Training & Development:
  Help train new employees in store procedures and processes.
• Store Operations:
  Open/close the store, set and meet daily goals, and maintain a clean, organized counter area.
• Adaptability:
  Work in a fast-paced environment with attention to detail, while standing for extended periods.
• Other Duties:
  Perform additional tasks as assigned.

Qualifications

• Basic math skills and ability to recognize numbers.
• Self-motivated with a positive, energetic attitude.
• Strong leadership and teamwork qualities.
• Willingness to participate in ongoing training and development.
• Ability to stand for long periods.
• Previous experience in hospitality or customer service is preferred.