Receptionist Spanish English Required Job Pearland area,Texas USA,Sales

Schedule: Monday through Thursday 1:30pm - 7:15pm (~22 hrs/wk)

Pay Rate: $14-$15/hr (depending on experience)

Requirement: Bilingual English/Spanish

Location: 8603 Broadway Street, Suite 170, Pearland, TX 77584

Company Website:

Receptionist and as needed, Interpreter

The receptionist position is responsible for greeting clients, answering telephones, and maintaining daily schedules. The receptionist reports to the executive office manager.

The interpreter/translator position requires exceptional reading and comprehension skills, excellent writing skills, and command of the English and Spanish language. The interpreter is required to have knowledge of interpreting techniques, cultural and linguistic differences that impact effective communication, and the ability to translate documents, letters, therapeutic instructions, registration information, and consents into the target language. Specific job responsibilities may vary from time to time.

Interpreting/translation can occur in a facility or an approved home care setting. This position reports to the designated manager on site.

Essential Functions Team Responsibility

Treat fellow administrative team members, clients, and therapists with respect and politeness. Come to work on time and follow established dress code policies.

Operational Responsibility

Greet clients. Provide necessary documents to be completed at time of evaluation or therapy to clients. Check patients in Scheduler and contact the necessary therapists when necessary. Collect and process co‑pays from clients following standard procedures.

Professionally answer and address all phone calls. Ensure calls are redirected accordingly. Check telephone messages for accuracy and follow up.

Place appointment reminder calls to patients at the initial evaluation, 30‑day visit, 6‑month re‑evaluation, and treatments.

Maintain front desk metric boards per standard work.

Follow opening or closing procedures for the operation of the front desk.

Maintain cleanliness and order in front desk, waiting area, bathrooms, and kitchens. Ensure stock of cards, client forms, and brochures in the waiting room.

Receive communication from Medicaid Authorization Coordinators and Patient Care Coordinators regarding Medicaid coverage and authorization status.

Alert Medicaid Authorization Coordinators and Patient Care Coordinators to any changes in Medicaid coverage presented by parent or responsible party.

Alert Patient Care Coordinators and Cole Financial Services to any changes in commercial insurance coverage or demographic information presented by parent or responsible party.

Process incoming faxes to the proper person.

Record client cancellations in Raintree Scheduler and contact the therapist of cancellation by telephone or in person.

Be knowledgeable about organization personnel, nature of Cole Pediatric Therapy business, and locations.

Be knowledgeable of all emergency procedures and location of emergency equipment. In an emergency situation, be prepared to call "911" and, upon evacuating, transport the emergency binder and appointment schedule out of the office.

Attend daily administrative meetings.

Observe patient confidentiality and follow HIPAA guidelines.

Other Responsibilities That May Be Assigned

Advertising Attendance Reward Program.

Rescheduling client appointments as make‑ups.

Assemble client welcome packets. Two types of welcome packets must be maintained: one for Medicaid clients and one for insurance clients.

Update and maintain food log and any other compliance logs.

Create new employee mailboxes.

Fax or send reports to physician offices and parents, and track.

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