Guest Services Team Member - Cyclone Ballparks

GUEST SERVICES TEAM MEMBER - Cyclone Ballparks

Sports Facilities Management, LLC

LOCATION:

Pecos, TX

DEPARTMENT: GUEST SERVICES

REPORTS TO: GENERAL MANAGER

STATUS: PART-TIME

The Guest Services Team Member provides the first point of contact for all guests. The Guest Services Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.

• Greet guests and provide information and way finding as needed
• Provide courteous and friendly first-in-class service to all guests
• Be knowledgeable for guests on various matters such as transport, restaurant advice, etc.
• Be knowledgeable about facility programs (format, pricing, meeting dates/times)
• Operate multi-line phones
• Record waivers and event information
• Maintain confidentiality and discretion with guest and Team Member information
• Professionally resolve guest concerns and complaints and/or direct to appropriate manager
• Know and enforce the venue policies and procedures
• Complete special projects, daily assignments, and other duties as assigned
• Manage the inventory of the office supplies and reorder items as needed
• Assist with venue preparation for events
• Assist during major events with event and parking operations
• Assist and transport guests as needed around the facility during events

• Must be at least 18 years of age
• High School diploma or GED
• 2+ years of customer service experience
• Must possess a valid Driver's License
• Customer service experience preferred
• Must be willing to work flexible schedule (e.g., nights, weekends, holidays, long hours) and must attend regularly
• Must possess excellent communication skills, both verbal and written
• Must be able to maintain focus in a high-volume, fast-paced environment
• Must have excellent guest service skills
• Must be detail-oriented and have outstanding organizational skills
• Must be able to multi-task, prioritize, and remain calm and focused in difficult/stressful situations
• Must be respectful and friendly to athletes, guests, visitors, spectators, leaders, and teammates
• Must work well with others
• Must take personal initiative for betterment of team and venue
• Must commit to safety and well-being of others

• Must be able to lift 30 pounds waist high
• May be required to sit or stand for extended periods of time indoors or outdoors, and squat, stoop or bend
• Will be required to operate a computer
• Must work in an intermittent noise environment