Field Operations Desktop Support Technician

Responsibilities for this position may include but are not limited to:

• Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, and Video Conferencing systems.

• Responsible for daily support to field locations in the surrounding area; requiring extensive travel and some overnight stays

• Ensures consistent processes, procedures and technologies are utilized across client enterprise environment.

• Understand and follow direction provided by the team leads and managers of different Client products and towers.

• Document recurring issues in the Client Knowledge Base

• Document in detail case status and tasks / work completed with end users in the Client ITSM system

• Responsible for racking and stacking of physical devices

• Installing new ethernet cabling (Mass cabling requirements to be handled through a vendor)

• Basic Networking troubleshooting skills

• Perform MACD (move, add, change, delete) activities for end user LAN and voice devices

• Connect to device console and sharing screen through Microsoft teams/Webex

• Follow the Client critical incident process

• Follow Client required safety protocols and complete regular trainings on safety and compliance