Field Operations Desktop Support Technician
Job in
Pecos, Reeves County, Texas, 79772, USA
Listed on 2026-06-02
Listing for:
Yochana
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
• Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, and Video Conferencing systems.
• Responsible for daily support to field locations in the surrounding area; requiring extensive travel and some overnight stays
• Ensures consistent processes, procedures and technologies are utilized across client enterprise environment.
• Understand and follow direction provided by the team leads and managers of different Client products and towers.
• Document recurring issues in the Client Knowledge Base
• Document in detail case status and tasks / work completed with end users in the Client ITSM system
• Responsible for racking and stacking of physical devices
• Installing new ethernet cabling (Mass cabling requirements to be handled through a vendor)
• Basic Networking troubleshooting skills
• Perform MACD (move, add, change, delete) activities for end user LAN and voice devices
• Connect to device console and sharing screen through Microsoft teams/Webex
• Follow the Client critical incident process
• Follow Client required safety protocols and complete regular trainings on safety and compliance
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