Client Care Specialist

Position: Full Time Client Care Specialist
JOB DESRIPTION: CLIENT CARE SPECIALIST Jan Peek Homeless Shelter

REPORTS TO:

DIRECTOR OF SHELTER SERVICESSHIFT:
Wednesday, Thursday, Friday, Saturday and Sunday Midnight-8:00 am Salary: $19.00 per hour

SUMMARY:

Position requires a commitment to engaging homeless individuals with dignity and respect. Provides direct care, guidance, and supervision to shelter residents; assists in oversight of routines of daily living in a shelter setting; fosters positive socialization and interaction among residents.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Develops good relationships with residents and contributes to the development of a positive atmosphere in the program.

Responds to concerns of residents, communicates and document issues and problems via log entries, narratives and incident reports.

Completes all mandated daily records of resident census documentation.

Serves a security role to ensure orderly entrance and exit of residents and to escort out unauthorized people and disruptive clients; makes rounds of facility and grounds to identify any safety hazards, damage or need for maintenance repairs

Crisis intervention:
Ability to identify clients at risk of self-destructive or high-risk behaviors and declare potentially volatile situations.

Assist in serving prepared meals and laundering bed linens.

Provides general cleaning and housekeeping support to custodial staff as required to maintain safe and sanitary conditions on a 24-hour basis.

Attend staff meetings and in-service training workshops when required.

MINIMUM

JOB REQUIREMENTS:

High School diploma/GEDOne year of experience in Human Services (experience relevant to residential environments) preferred.

Basic computer experience helpful

Knowledge of alcohol, drug, and mental health issues, a plus