Customer Service Representative

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Full-time Customer Service Pekin, IL, US

Customer Service Representative

About Us:The Company: S.J. Smith Company, is a third-generation family-owned company that has been in operation since 1950. At S.J. Smith, we help make our customers more successful through cutting-edge solutions and quality products.

We believe in investing in our people, supporting professional development, and maintaining a culture where employees are empowered to do their best work.

Position Summary: The customer service representative is responsible for providing customers with information to address inquiries regarding products and services. Promote the company’s products and services when servicing new and existing customers. Assist in resolving customer complaints, opening and processing new client accounts, maintaining and making changes to existing customer accounts, and file documents and other paperwork.

Required Qualifications:

• High School Diploma or Equivalent
• Ability to handle cash transactions accurately
• Basic math skills
• Computer skills or prior experience with computer order entry system required

Schedule: This is a full-time position typically scheduled 7:30am – 4:30pm Monday through Friday.

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Ongoing training and professional development

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.