Pekin Member Assistant

Are you ready to make the most of your talents and abilities, while helping others make the most of their finances?

Apply to join Team CEFCU!

CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team!

Demonstrates a strong, needs-based sales and service focus as defined and measured in the Member Center and Corporate Balanced Scorecards. Determines financial needs through a strategic questioning approach, educating and cross-selling CEFCU/CEFCU Investment Services (CIS)/CEFCU Financial Services (CFS) products and services to members as well as utilizing Creating Member Loyalty (CML) skills. Responsibilities include processing transactions, resolving account issues, and answering member questions, while using third-party systems for check scanning and transaction verification.

The position requires compliance with government regulations and CEFCU policies, maintaining cash drawer limits, and achieving performance goals. Additionally, the role emphasizes member satisfaction, promoting a professional image, teamwork, flexibility in scheduling, and contributing to office duties.

Provides the highest quality member experience, for both internal and external members.

Hours:

Lobby
Monday - Thursday 8:45 a.m.

-- 5:15 p.m.
Friday 8:45 a.m.

-- 6:15 p.m.
Saturday 8:45 a.m.

-- 1:15 p.m.

Drive-Up:
Monday - Thursday 8:45 a.m.

-- 5:15 p.m.
Friday 7:45 a.m.

-- 6:15 p.m.
Saturday 8:45 a.m.

-- 1:15 p.m.

Note:

Core hours may change, and overtime hours may be required to meet business needs. Saturdays are required, with a day off during the week is required. Flexibility in scheduling is required.

Required:

• 0-2 years' customer service experience.

• High school diploma or equivalent.

• Must be eligible to register with the Nationwide Mortgage Licensing System and Registration (NMLS) to comply with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act).

• Acquire and maintain a thorough understanding of all Federal and State Regulations governing Financial Institutions through the successful completion of the formal Member Assistant Training module, including required continuing education related to the Bank Secrecy Act, Identity Theft - Red Flags, Elderly Abuse/Financial Exploitation and robbery procedures.

• Acquire and maintain proficient operation and knowledge in CEFCU mainframe applications and the following third-party systems:
Teller Encore System, VSoft, Instant OFAC, OnBase, Quick Assist True Checks, Lobby Tracking, and Branch Appointments.

• Basic operation and knowledge of Microsoft Word, Excel, and Outlook.

• Ability to balance Cashier's Checks and Money Orders, and other receptionist duties (telephone etiquette, brochure and rate updates, etc.)

• Cross-trained as receptionist within one year, if applicable.

Preferred:

• Proven record of relationship building, sales and servicing skills through current applicable department
metrics.

• Thorough knowledge of CEFCU products and services.

• Applicable college courses and/or commensurate experience.
Summary Pay Range
The anticipated starting pay range for this position is $18.56 - $21.81.

The pay range listed represents the anticipated starting range for a successful candidate. Final compensation will be based on factors such as experience, skills, and qualifications.

Please note that salary is only one component of total compensation at CEFCU.


Benefits


Financial

Merit-based raises

Health and Welfare

Generous paid time off (Holiday, Personal or Sick Time, Vacation)

Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP)
Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account)

Health Savings Account

Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan, Identity Theft & Fraud Protection Plan, Legal Plan)

Life Insurance

Accidental Death & Dismemberment Insurance

Disability Benefits

Defined Benefit Plan - Pension

Defined Contribution Plan - 401K

Additional Benefits

Employee Assistance…