Service Scheduler - EXP Job Pelham area,Alabama USA,Administrative/Clerical

Job Title:
Service Scheduler
Job Location:
Pelham, AL 35124
Job Duration: 12 months Contract
Est. Pay Range: $18/hr on w2
Work Type:
On Site
Shift: 1st shift (7am-4pm)

Description:

Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems.
Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.
Manages department schedule by maintaining calendars for department personnel and arranging meetings, conferences, teleconferences, and travel.
Completes requests by greeting customers, in person or on the telephone, and answering or referring to inquiries.
Maintains customer confidence and protects operations by keeping information confidential.
Keeps equipment operational by following manufacturer instructions and established procedures.
Secures information by completing database backups.
Provides historical reference by utilizing filing and retrieval systems.

Job description

Answer phones – 2nd line of defense for calls
Book T&M jobs, order parts or issue POs for T&M as needed.
Dispatching – as needed
Ensuring parts are returned to RC in a timely manner
Need to return calls when applicable
Keep warehouse organized – moving parts around – (no heavy lifting or machine operation)

Key Capabilities & Skills Needed

Detail oriented
Previous dispatch experience
Clear written and verbal communication skills for cross-functional collaboration.
Planning Skills
Organization and timeliness

Experience:

2 to 3+ years in dispatch & operations, administration, or a related support role.

Education: HS Diploma/GED
Additional information:

Responsibilities – Process material returns, answer office phone calls to service line, book jobs for technicians
Experience/Qualifications Location – include minimum years of experience required: 2 years of experience in HVAC industry