Dispatcher, Customer Service​/HelpDesk

Police Dispatcher

Are you a master of communication? A calm and collected problem solver? Do you thrive in fast-paced environments where every second counts? If you answered yes to these questions, we have an incredible opportunity for you. Join our dynamic team as a Police Dispatcher and become an essential link between our community and law enforcement. As a police dispatcher, you will play a crucial role in ensuring the safety and well-being of our citizens, officers, and emergency responders.

This is skilled, responsible communications work in receiving and transmitting messages via radio, telephone, teletype, and computer. Employees are responsible for transmitting requests to the proper party and for dispatching proper equipment and personnel as needed or as directed.

Responsibilities:

• Receives various calls, reports and requests for police and fire assistance; notifies law enforcement, fire department or service vehicles to respond, providing location, occurrence description, etc.; dispatches equipment other than patrol cars, i.e., radio-equipped service vehicles and ambulances.
• Operates an ACJIC teletype, two-way radios, computer, and telephone in performing communication duties such as transmitting data to personnel in the field and to ACJIC and NCIC.
• Maintains a computer file for stolen vehicles, property and wanted persons; provides officers with motor vehicle registration information; maintains incident, arrest, bail bond, warrant, complaint and radio reports, logs, and files, and maintains complaint and radio logs for the fire department; operates Computer-Aided-Dispatch computer.
• Provides receipts for payment of bonds when the Magistrate's Office is closed; deposits and accounts for collected funds; maintains records of various financial transactions.
• Provides jail services to ensure adequate prisoner care and efficient operations of detention facilities; assists with booking of individuals charged with crimes; maintains register of prisoners.
• Establish and maintain effective work relationship with others

Competencies:

• Problem Solving
  - Identifies and resolves problems in a timely manner.
• Customer Service
  - Manages difficult or emotional customer situations;
  Responds promptly to customer needs.
• Teamwork
  - Exhibits objectivity and openness to others' views;
  Contributes to building a positive team spirit.
• Leadership
  - Inspires respect and trust.
• Ethics
  - Works with integrity and ethically;
  Upholds organizational values.
• Organizational Support
  - Follows policies and procedures.
• Accountability
  - Takes responsibility for own actions.
• Professionalism
  - Treats others with respect and consideration regardless of their status or position.
• Quality
  - Looks for ways to improve and promote quality.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have no felony or serious misdemeanor criminal convictions.

Education/

Experience:

• Must possess a high school diploma or GED certificate.
• Completion of some college or university course work in Criminal Justice, Law Enforcement, Police Science, Criminology, Public Administration, Business Administration, or a related field is preferred.

Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Speak English clearly, distinctly, and concisely at a volume level satisfactory for the proper operation of two-way radio and telephone systems utilized by the police and fire departments.

Hearing, (including background noise rejection) must be sufficient to allow for the routine use of multiple two-way radio systems and standard telephone systems. Communicate verbally and effectively by listening to people and by giving information, direction, and commands. Read, analyze, and interpret maps of streets, highways, business locations, and dwelling locations.

Read and comprehend rules, regulations, policies, and procedures of the police and fire departments as well as those of the City Civil Service Law, for purposes of ensuring appropriate employee job performance and conduct. Needs excellent verbal communication skills and effectively speak to someone in an emergency situation. Fluency in Spanish preferred.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in standardized situations. Successfully prioritize calls-for-service and inquiries from the general public in order of decreasing danger and/or threat to public safety. Organize and successfully handle multiple tasks at…