L2 Technical Support Engineer

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Elective benefits tailored to accommodate your lifestyle
• Formal programs on leadership and professional development available
• Emphasis on diversity, equity, and inclusion within the workplace
• Participation in community engagement and volunteering initiatives
• Remote work flexibility within the U.S.

• Provide advanced technical support for Symantec and Broadcom Endpoint Security products via phone, email, and virtual collaboration tools
• Diagnose and resolve complex technical issues, managing incidents and changes in accordance with ITIL-aligned procedures
• Collaborate with engineering, product, and sales teams to resolve escalations and improve product supportability
• Mentor and coach L1 engineers on troubleshooting methods and process adherence
• Participate in scheduled customer calls to review incidents and provide proactive guidance

• 5+ years of hands‑on experience supporting Symantec/Broadcom or equivalent technologies
• Bachelor’s degree in computer science, Cybersecurity, IT, or equivalent experience
• Strong troubleshooting experience with endpoint and endpoint management platforms
• Excellent analytical and problem‑solving skills
• Confident communication skills, both written and verbal, with customers and internal stakeholders

• ITIL Foundation certification
• Broadcom/Symantec certifications
• Additional certifications such as Security+ or CISSP
• Experience with networking technologies and protocols
• Familiarity with packet analysis tools (e.g., Wireshark)

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Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.