Business Analyst​/Consultant

Madison, United States | Posted on 08/15/2017

• Actual Job Title Business Analyst/Consultant – 1
• Job Type FT Contract
• Date Opened 08/15/2017
• Target Date 08/23/2017
• City Madison
• State/Province Wisconsin
• Country United States
• Assigned Recruiter(s) Prasanna Yanamadala
• Number of Positions 1

Description

The Wisconsin Court System - CCAP is seeking up to two Implementation, Training and Support Specialists to support the rollout of statewide mandatoryelectronic filing (eFiling) throughout the State of Wisconsin. As mandated bythe Wisconsin Supreme Court, all documents must be provided to the circuitcourts in a digital format on a schedule defined by the Director of State Courts. CCAP is the IT provider for the Wisconsin Court system, and hascustom developed the software that supports this mandate, and is rolling itout across the state in a multi-year implementation effort.
The Software Implementation, Training and Support Specialist will support thee Filing system for internal court system personnel, court litigants, and for members of the public. Product support will be provided in-person, over thephone, via email, or via live online chat. Implementation support will be provided on-site at any one of the county courthouses throughout the state.

On-site support will include training sessions for members of the public andalso for court system staff.

Qualification

Rating

Must Have

Administration
- Customer Service

Phonebased technical support *

1 Yrs.

Administration
- Training

Abilityto develop user documentation and perform training *

and 1 Yrs.

Excellent oral and written communication skills *

and 1 Yrs.

1 Yrs.

Application Support *

1 Yrs.

Abilityto perform testing of applications, facilitate testing by others, documentresults *