Service Manager

Brief Description

Are you a dynamic leader with a passion for optimizing operations and driving results? We’re looking for a dedicated Service Manager to oversee our service branch and lead it to new heights. In this role, you will be responsible for enhancing field productivity, managing schedules to maximize efficiency, and developing and implementing crane service budgets. You’ll also focus on growing our crane inspection contract base while effectively managing costs.

As a Service Manager, you will supervise and inspire our team to maintain high service standards and operational excellence. In return, we offer a competitive salary and benefits package, opportunities for professional development, and a role where you can make a significant impact on our company’s success.

• Ensure service branch location meets company sales and budget objectives through field productivity, scheduling, maximizing billings and controlling costs
• Develop and implement the crane service budgets
• Proactively grow service location’s crane inspection contract base as well as the repairs and upgrades that are the result of inspections done
• Monitor and maintain an accurate and acceptable utilization rate of field technicians, keeping indirect time to a minimum
• Determine staffing requirements based primarily on the labor utilization rate
• Supervise all department personnel
• Assist with the follow up on active service and inspection repair quotes
• Assist Service Coordinator in reviewing/deciding which inspection customers and which items will be quoted
• Assist with sales initiatives, account sales and technical expertise
• Provide instruction and training to employees as required
• Ensure all personnel are in compliance with safety regulations including OSHA guidelines
• Oversee the accomplishment of all service work contracted with customers while maintaining company goals in order to ensure long term profitable relationships
• Provides sales support to maintain or grow existing customer relationships and gain new customers
• Monitor employee and technicians’ work time for payroll
• Complete performance reviews, develop and manage employees
• Authorize all expenditures handled directly by the service
• Responsible for maintenance, housekeeping/general upkeep and cleaning of the branch
• Assure team members maintain all vehicles, equipment, storage and work areas used in the field and shop
• Assist Service Writers understanding completed inspection reports to formulate quotes
• Perform other duties as assigned

A high school diploma, vocational‑technical school or, equivalent military experience or technical college training program preferred.

• 4 years experience involving administrative, customer service or technical environment
• Expert knowledge of the crane service industry
• Strong time‑management skills
• Exceptional decision‑making skills
• Effective strategic management skills
• Exceptional communication skills
• Ability to plan and delegate
• Ability to devise strategic planning
• Ability to divide a task into subtasks and delegate them to their team members
• Must successfully complete a criminal background check, physical, drug screen, and E‑verify

At Mazzella, we’re more than just a company – we’re a family. With over 1,200 employees and 40 locations, we lead the industry with humility and dedication to our people. When you join us, you become part of a team‑oriented environment where your well‑being and growth are our top priorities.

• Team‑Oriented Environment:
  Experience the power of collaboration and support from colleagues who genuinely care about your success.
• Work‑Life Balance:
  Enjoy a real balance between your professional and personal life, ensuring fulfillment both at work and at home.
• Growth and Development:
  Embark on a lifelong learning journey with tailored development opportunities and a clear career path.
• Humble, Hungry, Smart Culture:
  Embrace our core values of humility, hunger for excellence, and smart decision‑making, creating a culture of respect and innovation.
• Market‑Competitive Salaries:
  Receive compensation that recognizes your contributions and reflects our commitment to fair and competitive pay.
• Compreh…