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Service Operations Supervisor
Job in
Pelham, Shelby County, Alabama, 35124, USA
Listed on 2026-03-01
Listing for:
The Industrial Service Group
Full Time
position Listed on 2026-03-01
Job specializations:
-
Management
Operations Manager, Program / Project Manager
Job Description & How to Apply Below
Description
Job SummaryThe Service Operations Supervisor is responsible for overseeing daily service operations and managing the service technician team to ensure high-quality repairs, efficient workflows, and on-time delivery. This role focuses on maintaining service standards, meeting customer expectations, and supporting technicians through leadership, training, and performance management.
Key Responsibilities- Supervise, schedule, and support service technician staff to ensure optimal productivity and coverage
- Assist the General Manager with aligning shop cost centers with budget
- Ensure all repairs and service work meet company quality standards and customer expectations
- Monitor service timelines and ensure required delivery dates are consistently met
- Review completed repairs for accuracy, completeness, and compliance with procedures
- Provide technical guidance, coaching, and performance feedback to service technicians
- Coordinate with parts, service advisors, and management to resolve workflow or repair issues
- Track service metrics such as turnaround time, rework, and technician efficiency
- Enforce safety policies, procedures, and best practices in the service area
- Assist with hiring, onboarding, and training of new service technicians
- Address customer or internal concerns related to service quality or delays as needed
- Manage shop floor production through the Industrial Valve Intellus Platform
- Previous experience supervising or leading service or technical teams
- Strong understanding of valve repair processes, quality standards, and service operations
- Excellent organizational, leadership, and communication skills
- Ability to prioritize tasks and manage multiple deadlines effectively
- Problem-solving mindset with attention to detail
- Proficiency with service management systems or repair tracking tools (required)
- 3+ years of experience in a valve repair service, maintenance, or repair environment
- Prior supervisory or team lead experience
- Experience improving service efficiency, quality, or turnaround time
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