Area Manager, Management Operations Manager

Overview

Auditing documents.

Reports to Director of Operations

Company Overview: Grid Hawk LLC () is a premier provider of utility locating and other damage prevention services. Our mission is to keep communities safe by preventing damage to underground infrastructure. We provide full-spectrum outsourced asset damage-prevention and mitigation services and solutions on behalf of utility companies. Grid Hawk is led by a seasoned team of utility locating industry executives who collectively hold a best-in-class track record for safety and on-time performance.

Also supporting our mission is an array of advanced technology, the centerpiece of which is our proprietary Keystone 811 ticket routing and workforce management system. We strive to build long-term relationships with safety-focused customers who expect industry-leading service and performance.

The Area Manager is responsible for leading and driving employees within their team to achieve key measurements: OTP, Efficiency, and Quality. The role ensures the team maintains and protects their area of coverage and follows company policies and safety regulations. This position is a key component to ensure that team members perform all tasks in compliance with client and state requirements.

• Leading and providing the team with direction, focus, and support.
• Oversee daily scheduling of contractors and sub-contractors.
• Route tickets to ensure optimized efficiency.
• Develop plans to achieve daily production targets and provide help as needed.
• Review prior days documents and reports.
• Review daily expectations and safety messages and adjust as needed.
• Auditing documents.
• Ensure all documents comply with client regulations.
• Establish client quality assurance and resolve issues as needed.
• Ensure all team members' timesheets are correct and that team members are accounted for.
• Provide expertise on all job tasks including observing, locating, marking, and documenting pipeline locations underground and exposed.
• Dispatch and guide team members in their assignments, such as auditing, locating, verifying, and fixing problems for utility client plants.
• Engage with employees daily to ensure they have the tools, equipment, and support to do their jobs.
• Assist with continued training and proper use of equipment for all new hires and existing team members.
• Work with Corporate Support staff to communicate needs for LOA regarding recruiting, training, development, finances, employee relations, safety, and IT.
• Other duties as needed and assigned by higher level managers.

• Excellent communication skills.
• Ability to read and interpret prints at a high level.
• Ability to teach and demonstrate proper techniques.
• Ability to resolve conflict between team members.
• High School Diploma or equivalency (GED).
• Multiple years locating and pipeline technician experience.
• Multiple years (2-3 years preferred) of supervising locating and pipeline technicians.
• Documentation of excellent quality ratio within the locating industry.
• Pass a background screening (no violations within the last 3 years).
• Pass a DOT drug test.

• Ability to lift over 50 lbs.
• Ability to walk/stand for multiple hours a day.
• Reasonable accommodations are made to enable individuals with disabilities to perform essential job functions.

All employees are eligible to receive some form of company benefits. All benefits are available to regular, full-time employees who maintain an average of 30 hours worked per week. Qualifying employees can enjoy paid holidays and PTO. Health benefits will be available the first of the next month following 30 days of employment. The 401k and matching program are available after their 90-day introductory period.

• Health Insurance
• Dental Insurance
• Term life Insurance
• Short-Term Disability
• Long-Term Disability
• Vision Insurance
• Flexible Benefits Plan
• 401(k) Savings Plan (Matched by the company)

All employees of Grid Hawk LLC are assigned proper technology to perform all work-related duties. We will provide you the tools you need to achieve including:

• Company laptop and smartphone

• Salary and Bonus is negotiable based on experience.

Grid Hawk LLC is an equal opportunity employer. All employees have the ability to advance within the company.

• To obtain employment with Grid Hawk LLC, candidates must complete a background check. Company policy requires no violations within the last 5 years. Candidates must pass a drug test.

Job Type: Full-time

Schedule:

• 10 hour shift

Work Location:

On the road