Golf Operations Manager

Overview

Ballantrae Golf Club is perfectly situated only 5-minutes east of I-65 in the friendly City of Pelham, Alabama, just south of Birmingham. Here, amid rolling hills and spectacular views, you're likely to play your best game of golf. Designed by internationally renowned golf course architect Bob Cupp, Ballantrae is known throughout the Birmingham region as a "fast, fun and friendly" public golf course of 18-championship holes.

This challenging 18-hole course is the perfect destination to hold your next tournament or event.

Manage the daily operations of the Golf Operations Department including supervising full-time and part-time staff, managing department facility, rentals and reservations, special events, overseeing memberships, billing and the software used to manage department operations. Manges golf shop inventory and golf cart fleet.

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner;
• Customer Service - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
• Team Work - Exhibits objectivity and openness to others' views;
  Contributes to building a positive team spirit;
• Leadership - Inspires respect and trust;
• Ethics - Works with integrity and ethically;
  Upholds organizational values;
• Organizational Support - Follows policies and procedures;
• Accountability - Takes responsibility for own actions;
• Professionalism - Treats others with respect and consideration regardless of their status or position;
• Quality - Looks for ways to improve and promote quality.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to work days, evenings and weekends. Individual may be on call and fill in for other employees as needed and be on call and respond to alarm calls 7 days a week/24 hour a day.

Bachelor's degree in applicable field plus three years of applicable experience; or seven years related experience and/or training in a management role or equivalent combination of education and experience.

Must obtain CMAA (Club Managers Association of American) certification within the first two years of employment and then maintain current status with that certification.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

To perform this job successfully, the individual should be proficient in relevant technology and software applications required for the position. Experience with recreation and facility based software is preferred.

Directly supervises a number of full-time and part-time employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor…