Volunteer & Serve Team Assistant; Pelham

Now Hiring

Full-time, hourly-paid position
40 hours per week
FeedBHM Pelham
419 Philippians Blvd., Pelham, AL 35124

Our most important function is as a ministry. People come first. No matter the task at hand, we do everything in our power to make a place for everyone. We stop and listen, we pray, and we encourage gifts, skills, and purpose. We foster relationships with people where they are, whether in abundance or crisis. Our vision comes down to the basics of the early church: “We all have a need;

we all have something to give. If we all share what we have, we all have what we need.”

Grace Klein Community is seeking a motivated and enthusiastic Volunteer and Serve Team Assistant to support the Volunteer and Serve Team Coordinator in recruiting, organizing, and managing volunteers and Serve Teams. The Assistant will play a key role in ensuring volunteers are engaged, equipped, and empowered to make a positive impact within our community.

Volunteer Onboarding Assistance

• Ensure all volunteers are warmly welcomed, properly oriented, and provided with a tour of the space, then thoughtfully placed in areas where support is most needed.
• Ensure all volunteers understand the mission, vision, and “why” behind Grace Klein Community before serving.
• Ensure all volunteers complete and sign their waiver prior to serving.
• Assist in providing resources, materials, and guidance to ensure volunteers are prepared to support operations.

Volunteer Recruitment & Engagement Support

• Assist in implementing strategies to recruit volunteers from diverse backgrounds and skill sets.
• Engage volunteers to support daily operations, programs, and events.
• Build and maintain a strong volunteer base by developing relationships with current and prospective volunteers.
• Manage the GKC volunteer Whats App group and continuously add new volunteers to grow the volunteer network.
• Communicate daily operational volunteer needs through the Whats App group, including specific tasks, shifts, and areas where additional support is needed.
• Proactively engage volunteers each day to secure support and ensure operational needs are adequately staffed.
• Lead and direct volunteers in daily operational tasks, ensuring they understand their assignments and are positioned to serve effectively.
• Prepare volunteer stations, supplies, and work areas in advance to ensure a smooth and organized volunteer experience.
• Evaluate daily priorities and redirect volunteers as needed to ensure the most important needs are addressed first.
• Avoid assigning or allowing “busy work” when higher-priority operational needs require attention.
• Provide clear instructions, support, and encouragement to volunteers throughout their service.
• Capture photos and highlights of volunteers serving and share them in the FeedBHM Whats App photo group.
• Collect volunteer testimonials and personal stories about their serving experience and share them in the designated Testimonial Teams chat.
• Recognize and encourage volunteers to promote continued engagement, participation, and retention.
• Assist with coordinating volunteer coverage and ensuring adequate volunteer support for daily operations and special events.

Data Tracking Assistance

• Maintain accurate records of volunteer information, hours contributed, and impact metrics.
• Ensure volunteer hours and in-kind donations are logged at the end of every day.
• Track and maintain key performance indicators (KPIs), ensuring weekly metrics are accurately recorded and up to date.
• Proactively work toward KPI goals by applying focused effort and aligning metrics with areas of need to support both individual and organizational impact.

Operational Support

• Prioritize daily operational needs based on urgency, program schedules, and…