Service Technician

Overview

ADT is a long-standing security solutions provider with a focus on helping protect lives. Headquartered in Boca Raton, FL and operating across North America, ADT emphasizes innovation, diverse culture, and opportunities for growth. For more information, visit

Job

The Residential Service Technician’s primary functions are troubleshooting, configuring, reconstructing, and programming existing security and site automation solutions.

• Service fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• Provide customer service support, helping customers understand and fix protections in their home.

What are we looking for?

• Service experience
• Technical aptitude
• Strong verbal communication
• Customer focused and customer driven mindset
• Thrive in the face of uncertainty
• Valid driver s license
• High School degree or the equivalent

• Full benefits on the 1st of the month after 31 days of employment
• Casual, yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time (we all need to recharge)
• Tution reimbursement, employee referral bonuses
• A culture of coaching, development and career growth opportunities

The Residential Service Technician troubleshoots and services customer concerns regarding a security system. This role advises customers and the customer care center on system status and inspection processes.

• Locate and alleviate trouble with damaged equipment or wiring.
• Readjust equipment, repair or replace inoperative equipment and test for operation.
• Read blueprints, building and electrical plans to complete equipment repairs.
• Prepare trouble order forms to report temporary repairs.
• Coordinate inspections and/or installations with police, fire departments, or other appropriate agencies.

• High school diploma or GED.

• Minimum 2 years experience installing and inspecting/repairing ADT or comparable product line.

• Excellent communication skills.
• Able to read building electrical and sprinkler plans as required for clearing equipment trouble
• Standing, stooping, lifting, climbing, crawling
• Valid driver s license required.

Visit us online at  or on Facebook.

Los Angeles Applicants:
Qualified applications with arrest or conviction records will be considered in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Philadelphia Applicants:
Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at  to learn more.