Store Manager, Retail & Store Manager

Overview

Ross is a leading off‑price retail chain with over 2,200 stores, delivering high‑quality brands at extraordinary savings and a treasure‑hunt experience.

Our values start with our people. Join a team that values success, career growth, teamwork, and a strong commitment to diversity, equality, inclusion, and community.

• Success:
  Our winning team pursues excellence while learning and evolving.
• Career growth:
  We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork:
  We work together to solve hard problems and find the right solutions.
• Diversity, Equality & Inclusion:
  We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.

Corporate headquarters are in Dublin, CA. We also have offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities.

Responsible for all aspects of the store’s operations. Lead the entire operation to ensure company standards and best practices are consistently met. Staff, train, and develop the leadership team to deliver desired sales and profit results, while maintaining a friendly, easy‑to‑shop environment. Recruit, train, and develop associates. Manage the operations of the stockroom, front end, and sales floor to ensure new merchandise reaches the sales floor in a timely manner, goods are received properly, and expenses are controlled through best practices and productivity.

• Lead all company best practices and maximize productivity by minimizing steps and touches.
• Analyze store reports to evaluate controllable expenses and overall performance.
• Address variances to company standards with an appropriate action plan, partnering with the district manager as needed.
• Ensure proper scheduling of associates to meet business objectives.
• Accept special assignments as directed by leadership.
• Responsible for payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting.

• Recruit, hire, train, and develop assistant managers, area supervisors, and non‑exempt associates.
• Through selection, training, and motivation, strive to reduce store turnover. Utilize and promote retention tools including incentive programs, recognition opportunities, contests, and training. Ensure all required training courses are prioritized and completed in a timely manner.
• Address personnel and performance issues including coaching, verbal and written warnings, progressive discipline, and termination when needed.
• Ensure compliance with Ross personnel policies and procedures.
• Manage associate relations issues, consulting with the district manager as needed.
• Ensure compliance with all state, local, and federal regulations.

• Lead all expenditures to be within budget.
• Control payroll hours to plan, as the primary controllable expense, and adjust to current business trends.

• Maintain adherence to company safety policies and ensure the safety of associates and customers.
• Ensure all associates understand and can execute emergency operating procedures.

• Treat all customers, associates, and other leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times. Recognize associates using the company recognition programs.
• Execute customer service programs and merchandise presentation programs through associate training and program supervision.
• Supervise and coach retail associates in providing efficient and friendly service at the registers, customer service desk, fitting rooms, sales floor, etc.

• Lead all store associates in, and model, a professional appearance in accordance with the company dress code. Reinforce the dress code at all times.
• Represent and support the company brand at all times.
• Manage the store to ensure a clean, neat, easy‑to‑shop environment.
• Maintai…