Deli & Bakery Operations Lead

The Deli/Bakery Department Manager oversees all operations of the deli and bakery departments, ensuring high-quality prepared foods, baked goods, and exceptional customer service. This role is responsible for managing inventory, ensuring food safety compliance, driving sales, and leading a team to meet department goals while maintaining an appealing and efficient department.

Key Responsibilities:

· Department Operations:
Oversee daily operations, including food preparation, baking, packaging, and merchandising of deli and bakery products to ensure freshness, quality, and attractive presentation.
· Inventory Management:
Monitor inventory levels, order product and supplies, manage stock rotation, and minimize waste to maintain product quality and reduce shrink.
· Team Leadership:
Train, schedule, and supervise deli and bakery staff, fostering a collaborative and productive work environment.
· Customer Service:
Address customer inquiries, resolve complaints, and provide product knowledge to enhance the shopping experience.
· Food Safety & Compliance:
Ensure compliance with health, safety, and sanitation regulations, including HACCP, FDA, and local health department standards, for both deli and bakery operations.
· Sales & Profitability:
Develop strategies to increase department sales, meet financial targets, and implement promotional displays to drive customer engagement.
· Quality Control:
Maintain high standards for product quality, freshness, and presentation in deli cases, bakery displays, and storage areas.
· Budget Management:
Manage department budget, control labor costs, and optimize operational efficiency.
·

Collaboration:

Work closely with store management and other departments to align on store goals, promotions, and operational needs.

Requirements/Responsibilities

Qualifications:

· High school diploma or equivalent.
· 3+ years of experience in deli, bakery, or food service operations.
· Strong knowledge of deli and bakery product preparation, handling, and food safety regulations.
· Proven leadership and team management skills with the ability to motivate and develop staff.
· Excellent communication and customer service skills.
· Ability to work in a fast-paced environment, including evenings, weekends, and holidays.
· Proficiency in inventory management systems and basic computer skills (e.g., Microsoft Office, POS systems).
· Physical ability to lift up to 50 pounds, stand for extended periods, and work in hot or cold environments.

Preferred

Skills:

· Certification in food safety (e.g., Serv Safe) is a plus.
· Experience with merchandising and sales strategies in a retail grocery setting.
· Knowledge of baking techniques, deli meat/cheese handling, or prepared food trends.