Field Technician

Field Technician

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. You will help your community stay connected by installing and repairing services in residential and commercial properties.

• Install customer service drops or outlets in residential and business properties.
• Use electronic test equipment and online diagnostic tools to troubleshoot drops or outlets, diagnose and repair reception performance issues, and resolve problems from customer equipment to the first distribution amplifier.
• Ensure proper upstream and downstream signal levels at each termination on the customer’s premises.
• Suggest upgrades of existing services and educate customers on their equipment.
• Take on additional duties that support the company’s purpose, brand principles, and organizational values.

• Valid driver’s license and good driving record in the state of application.
• Ability to learn to use RF, digital, and Volt‑Ohm meters and related equipment for diagnostics.
• Flexibility to work overtime and on‑call as needed.
• Strong problem‑solving skills and positive customer‑service approach.
• Capacity to work in small, confined areas; lift up to 80 lbs.; work on ladders; work in all weather conditions.
• At least 3 months of customer service or related experience, or equivalent education and experience (high school diploma or GED).
• Regular, predictable attendance.

• Committed: Values each customer and works hard to support the business and community.
• Helpful: Delivers useful support and addresses customer needs with respect and empathy.
• Proactive: Understands customer needs and actively makes the relationship seamless and rewarding.
• Personal: Knows customers well and tailors communication to meet their expectations.

• Medical, dental, and vision plans – start when you start.
• Life insurance (self, spouse, children).
• Paid time off (vacation, holiday, and personal/sick days).
• 401(k) – 100% company match (up to 5% of eligible compensation).
• Group legal plan with identity‑theft protection.
• Tuition reimbursement (up to $5,250 in the first year).
• Annual community support to various U.S. organizations.
• Associate recognition and awards programs.
• Advancement opportunities and a collaborative work environment.

Sparklight, a Cable One brand, is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, or disability.

Job offers are contingent upon successful background, drug screening, and reference checks.