Customer Service Representative

Responsibilities

• Responding to phone calls from customers and be a proactive voice of the company to them.
• Identify and enter no-charge orders, credit memos and returns.
• Research and resolve problems regarding orders.
• Assist sales reps with product and procedural issues.
• Respond to customer inquiries in a timely manner.
• Follow up on orders that need attention.
• Assist customers in learning our systems and using our tools.
• Work with customers to fulfill their window and door buying needs.
• Suggest additional products/options where appropriate.
• Train and provide guidance to new team members to enhance customer service.
• Suggest improvements to systems and procedures.
• Help to implement changes that improve quality and efficiency.
• Test new and updated programs.
• Perform other job-related duties as necessary to fulfill responsibilities of the position.
• Process Job Site service requests.

• Excellent verbal and written communication skills, good reasoning skills and attention to detail.
• Ability to prioritize and organize work, analyze problems, offer suggestions and question inconsistencies.
• Must be organized and have a friendly, courteous, helpful and positive attitude.
• Education:
  
  High school diploma or equivalent preferred.
• Experience:
  
  Varying levels accepted.
• Computer
  
  Skills:
  
  Keyboarding skills, familiarity with general business applications.
• Physical demands:
  Ability to sit for extended periods of time. Physical activities required are finger dexterity to operate equipment used in the position, talking, seeing and hearing. Walking, sitting, bending/stooping, pushing/pulling and minimal unassisted lifting (up to 20 pounds) associated with the job duties is required.