Logistics Support Associate

Responsibilities

• Assist with shipping information and provide accurate, prompt, and courteous customer service to internal and external contacts.
• Interpret information and provide direction based on Pella’s shipping systems.
• Coordinate all aspects of customer service shipment issues, including working with other departments to provide excellent customer service to all Pella customers.
• Use independent judgment with limited guidance or supervision.
• Demonstrate exceptional organization skills, attention to detail, prioritization, and coordinate tasks to meet deadlines.
• Show problem‑solving skills and excellent interpersonal, written, and verbal communication skills.

• High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.
• Excellent verbal and written English language skills and excellent customer service skills.
• Ability to read, interpret, understand, and explain documents such as sales processes, product specifications or warranty manuals.
• Ability to effectively explain information to others, gather information from others, and respond appropriately to questions from customers, coworkers, and managers.
• Must display excellent phone and email etiquette.
• Must be able to demonstrate an appropriate attitude for the situation when interacting with customers or coworkers.
• Ability to work with and apply general mathematical concepts such as fractions, percentages, ratios, and proportions to practical and customer service situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Demonstrate critical thinking to solve problems and sound judgment when handling escalated issues with consignees/customers/vendor partners (external communication).
• Ability to navigate web‑based applications.
• Will be expected to develop proficiency in Pella proprietary software including Outlook and Microsoft Teams.
• Moderate typing skills are required.
• Ability to multi‑task on computers in conjunction with typing and comprehending information simultaneously.