Site Manager

** Site Manager*
* POSITION PROFILE

Accountable for daily operations of small to medium site and manages small team. Manages contracted

services including, but not limited to:
Copy services, Courier Services, Managed Print services,

Hospitality, Imaging and Mail services. Responsible for assessing talent, staff career development and

conducts performance management activities & employee counseling with support from assigned

leadership

Job Duties and Responsibilities

      Responsible to manage daily operations of a small-medium size site while managing a small

      team of direct reports

      Prioritizes multiple and competing priorities. Communicates team vision and priorities while

      creating a helpful and positive work culture to maximize retention.

      Demonstrates working knowledge of Ricoh products and offerings by efficiently using existing

      products/processes or provides alternatives to opportunities and situations.

      Manages total production labor percentages by achieving percentage of production worker labor

      and quality control labor established by the company.

      Improves quality of operations while consistently applying effective implementation and

      management of RICOH Service Excellence tools.

      Ensuring achievement of Service Level Agreements, the Site Manager is responsible for

      working with the customer to improve business processes, with support of AOM/ESM or NOM.

      Creates and maintains a customer-focused environment with regular end-user feedback and

      customer satisfaction surveys, focusing on business retention, customer service

      Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and

      Deadline standards and compliance, utilizing tools and best practices.

      Ensures that location is properly staffed by matching employee skills and equipment with

      production demands.

      Motivates employees and recognizes their accomplishments in a timely manner leveraging the

      Ricoh Recognizes programs.

      Clearly communicates job expectations/consequences of direct reports by training, cross training, coaching, counseling, directing, evaluating the work of subordinates to increase their

      work output and work quality.

      Identify training and performance planning targets through the development of assigned staff

      through Individual Development Plan Management

      Responsible for evaluating team member performance and providing career development and

      training opportunities.

      Maintains formal contact with the customer on a daily basis

      Must possess an in-depth understanding of the client's requirements, with support of AOM/ESM

      or NOM.

      Identify gaps/scope creep in service delivery and adjust process documentation to work within

      the client or Ricoh framework while ensuring financial responsibilities are met

      Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and

      communicating with sales department.

      Is responsible for creating/supporting site required reporting, customer presentations and

      business reviews to ensure alignment with contractual requirements and value add reporting,

      with support of AOM/ESM or NOM.

      Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications

Typically Requires:

      High school or GED is required.

      3-5 years of work experience in a related field (B2B and/or technical).

      Previous 2 years of managerial work experience strongly preferred.

      Previous 3-5 years Customer facing work experience required.

      Demonstrated high level knowledge and understanding of technology.

      Off 360 proficient user

KNOWLEDGE,

Skills And Abilities

Strategical thought processor of issues

      Ability to present to a medium sized group

      Complex Problem-Solving Skills

      Professional Customer Service skills

      Professional Technical aptitude

      Professional Written and Verbal Communication skills

** Working Conditions, MENTAL aND PHYSICAL DEMANDS*
* Typically, an office environment with adequate…