Store Operations Lead — Customer Experience

Overview

You play a major role in how our customers feel when they leave the store. You might be the first, last, and sometimes only associate a customer interacts with. That's why it's so important to smile, greet, and thank every customer. You are an ambassador of Walmart.

The pace can be intense, especially in the evenings, weekends, and holiday seasons. There are times when you must juggle several tasks in a short amount of time while helping customers: scan items, explain a price, bag items properly, count cash back, and keep your area clean—you get the idea!

It takes a special person who is positive, can multi‑task, and has a passion for customer service and helping others.

Cashier

• Smile, greet, and thank customers with a positive attitude
• Stand for long periods of time while checking out customers quickly and accurately
• Keep your area clean and presentable
• Answer customer questions and help them with their needs
• Be available to assist associates across the store as needed

Cart and Janitorial

• Ensure customers have a great first and last impression
• Gather carts from the parking lot
• Operate equipment to move carts from the parking lot to inside the store
• Clean restrooms, salesfloor, and parking lot as needed
• Have a positive attitude in all weather conditions.

For a complete list of duties and responsibilities, please see the actual job description.

* The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Additional compensation includes annual or quarterly performance incentives.

Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

We offer competitive pay, health benefits including medical, vision and dental coverage, financial benefits including 401(k), stock purchase and company‑paid life insurance, paid time off, short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Free shipping

As a Walmart Associate, you're eligible to become a Walmart+ member. Enjoy benefits like free store delivery and shipping, fuel savings, and video streaming. Sam's Club associates are eligible for a Club Membership.

Live Better U

100% covered

Earn a degree or in‑demand skills certificates with no debt—Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.

Ready to grow your career? Walmart Academy offers job‑specific retail training and leadership courses to help Associates reach their career goals.

Enjoy 401(k) matching and stock purchase plans.

Paid time off.

Take a break as needed for vacation, sick leave, holidays, parental leave, and more.

Training, leadership programs, and clear paths to advance.

Medical, dental, vision, and wellness programs for you and your family.

Walmart is committed to maintaining a drug‑free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

At Walmart, you’re welcome for who you are, no matter your background, experiences, or perspectives. We believe different experiences drive our ability to better serve our communities and deliver affordable products across the nation.