Vocational Rehabilitation (VR) Specialist III

Job Summary

The Rehabilitation Specialist III is responsible for providing clerical and fiscal support for the counseling and administrative staff within Service Source’s Vocational Rehabilitation unit.

• Perform typing, filing, record keeping, copying, and other clerical assignments as assigned, including answering phones.
• Support Accounts Payable: complete and submit forms for payments, travel requests, and travel reimbursements in a timely and accurate manner; complete timesheets and submit expenses within the month incurred.
• Manage the Client Service Authorization Process, including preparing, initiating, reconciling, and paying Department of Vocational Rehabilitation (DVR) invoices.
• Generate Rehabilitation Information Management System (RIMS) reports, such as Outstanding Authorization Report, Annual Review Report, and other performance reports requested by the Director or designee.
• Assist other Rehabilitation Specialists with training, cover additional workloads when staff are unavailable, and provide training and support to other offices as needed.
• Interact with consumers at the discretion or direction of the Vocational Rehabilitation Counselor (VRC) or Administration to assist with their rehabilitation programs; maintain contact, document in case files, and schedule appointments.
• Follow up on calls with vendor providers or consumers and may assist consumers with shopping sponsored through their rehabilitation program.
• Participate in orientation processes in-person or virtually and provide information to community entities; attend community events such as job or transition fairs and communicate with partners and employers to expedite services for consumers.
• Maintain inventory of office supplies and equipment, prepare order forms, collect outgoing mail, and prepare items for postal, courier, or overnight service.
• Act as a liaison with other offices within the unit and support them when needed.
• Review and comply with Certified Rehabilitation Counselor (CRC) Code of Ethics Guidelines.
• Assist with creating and processing Traditional Vocational Rehabilitation (VR) referrals and Pre‑Ets potentially eligible referrals.
• Assist the VRC’s and team’s mission in meeting Workforce Innovation and Opportunity Act (WIOA) deliverables.
• Assist with intake assignments as directed by the Supervisor.
• Perform other responsibilities as assigned.

• Education and Experience: Associate degree (AA/AS) in business, accounting, social service, or related field preferred; high‑school diploma or GED plus two (2) years of related work experience may substitute an associate degree.
• Certification and Licensing: Valid driver’s license and/or reliable transportation; eligible drivers must have a good motor vehicle record (MVR).
• Knowledge, Skills, and Abilities: Proficiency in word processing, spreadsheets, graphic computer applications (Word, Excel, PowerPoint); database experience required; excellent written and verbal communication skills; ability to develop and maintain professional working relationships.

Employees are regularly required to stand, reach with hands and arms, and talk or hear. They may occasionally walk or sit, and occasionally lift or move products and supplies up to 50 pounds. Specific vision abilities required include close vision, distance vision, depth perception, and the ability to adjust focus.

The noise level in the work environment is usually quiet.

• Health coverage (Medical, Dental, Vision plans) for employees and families.
• 100% company‑paid disability, life, and accidental death & dismemberment insurance.
• 403(b) retirement plan with company dollar‑for‑dollar match up to 3% of the employee’s contribution.
• Tax‑advantaged Flexible Spending and Health Savings accounts.
• Employee Assistance Program, Wellness Program, and Tuition Assistance.
• Generous paid time‑off program increasing with tenure.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E‑Verify Employer and maintain a drug‑free workplace. Pre‑employment background checks are required for all positions.

The contractor will not disclose or discriminate on the basis of inquiries about pay. Access to compensation information is limited to employees with a formal charge, an investigation, or a legal duty to provide such information.