Administrative Assistant- Body Shop - BMW of Pembroke Pines

Administrative Assistant
- Body Shop

BMW of Pembroke Pines is looking for an Administrative Assistant
- Body Shop to join their team and the Holman family!

Job Duties:

• Answer all incoming calls in a courteous and professional manner. Utilize knowledge of dealership departments to direct calls efficiently and minimize hold times. Ensure accurate message-taking and proper documentation.
• Uphold the cleanliness and aesthetic appeal of the showroom, including entrance, reception, and lounge areas. Keep the space organized, free of clutter, and ensure all amenities are stocked and presented neatly.
• Immediately notify sales management of any damages or issues observed within the showroom to facilitate timely resolution and maintain a pristine environment for guests.
• Adhere to dealership dress code standards and address customers as "guests," employing formal titles whenever possible. Exemplify professionalism in demeanor, language, and interactions with both customers and colleagues.
• Foster a professional atmosphere around the receptionist workstation by politely reminding colleagues to avoid congregating or disruptive behavior in the vicinity.
• Employ strong interpersonal skills to address customer concerns promptly and effectively, minimizing the escalation of complaints to higher management levels whenever feasible.
• Provide assistance to various departments as required, including accurate document scanning for the service department, covering phone calls, and ensuring timely completion of paperwork with precision.
• Demonstrate excellent verbal and written communication skills when interacting with customers and colleagues, fostering positive relationships and efficient collaboration throughout the dealership.
• Perform all other duties and special projects as assigned

Education and/or Training:

• High School Diploma or equivalent
• Additional education, certifications, or experience are a plus
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.

Relevant

Work Experience:

• 1-3 years' experience in administrative services or related fields Prior experience in an administrative role, preferably in a customer-facing environment, preferred but not required
• Knowledge of work processes and tools is generally limited to own area of responsibility

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better.

That's why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible…