Customer Service Rep Casselberry, Fl

Customer Service Rep (03028) - Casselberry, Fl

• Full‑time
• Job Category:
  Store Customer Service Rep

We are seeking a friendly and dedicated Customer Service Representative to join our team in Ocoee, Florida. As a key member of our customer support team, you will provide exceptional service to our valued customers, address their inquiries, and resolve issues with empathy and professionalism.

• Respond to customer inquiries via phone, email, and chat in a timely and efficient manner
• Handle customer complaints and concerns with patience and understanding
• Process orders, refunds, and exchanges accurately
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to resolve complex customer issues
• Document customer interactions and update account information in our customer service software
• Identify and elevate priority issues when necessary
• Provide personalized solutions to enhance customer satisfaction and loyalty
• Participate in ongoing training to improve customer service skills and product knowledge

• Excellent verbal and written communication skills
• Strong problem‑solving abilities and attention to detail
• Proficiency in customer service software and basic computer skills
• Ability to multi‑task and prioritize in a fast‑paced environment
• Patient and empathetic approach to customer interactions
• Previous customer service experience preferred
• Ability to work flexible hours, including weekends and holidays as needed
• Strong team player with a positive attitude