Service Desk Team Leader

Paul Mitchell The School Orlando is hiring!

Guest Experience Team Lead - Join Our Team!

We are seeking a motivated and service-driven Guest Experience Team Lead to support daily operations and create an exceptional experience for every guest who walks through our doors. This leadership role is responsible for guiding the Guest Experience Team, supporting smooth guest flow, maintaining service standards, and partnering with school leadership to ensure an outstanding environment for guests, Future Professionals, and team members.

If you are passionate about customer service, enjoy developing others, and thrive in a fast-paced, team-oriented environment, we invite you to apply!

Each Paul Mitchell school is independently owned and operated and committed to providing a high-quality educational experience. We support Future Professionals, our students, in developing strong technical skills, creativity, professionalism, and a sense of community. Our programs in cosmetology and other state-approved disciplines prepare students to achieve state licensure and pursue their career goals in a collaborative, inclusive, and student-centered learning environment.

The Guest Experience Team Leader is responsible for leading, coordinating, and supporting guest experience operations within the clinic environment. This role ensures consistent execution of guest service standards, oversees front-of-house operations, retail product inventory and display, and provides coaching and support to Guest Experience Team Members. This position focuses on execution, consistency, and people leadership and does not provide licensed instruction, evaluate technical skills, manage budgets, or enforce academic or sanitation compliance.

• Lead and coordinate daily guest experience operations to support smooth guest flow and service transitions.
• Provide coaching, guidance, and support to Guest Experience Team Members.
• Monitor guest experience execution and trace mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory…