Security Operation Manager

SMI Security - Security Operations Manager

Salary: $60,000 Base Salary + Overtime Performance Bonus
Employment Type: Full-Time
Location: South Florida
Reports To: Senior Operations Management

SMI Security is seeking an experienced, hands-on Security Operations Manager to oversee multiple security accounts and ensure quality service, proper staffing, client satisfaction, and operational efficiency.

• Manage daily security operations and multiple client accounts.
• Ensure all posts are properly staffed and operational.
• Conduct scheduled and unscheduled site inspections.
• Supervise Site Supervisors, Shift Supervisors, and Security Officers.
• Manage staffing, scheduling, attendance, and callouts.
• Work with Recruiting and HR to maintain proper staffing levels.
• Monitor and control overtime, with a target of under 5%.
• Build strong client relationships and respond to concerns.
• Handle security incidents, investigations, and corrective actions.
• Ensure compliance with SMI policies, client requirements, and Florida security regulations.
• Provide coaching, training, and performance management.
• Prepare staffing, overtime, incident, inspection, and performance reports.

• Valid Florida Class D Security License
  .
• Valid Florida Driver License.
• Reliable transportation.
• Previous security management or operations management experience.
• Experience supervising Security Officers and Supervisors.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple accounts and work flexible hours.
• Ability to travel between assigned client locations.

Bilingual English/Spanish is a plus.

SMI is looking for a hands-on leader who takes ownership, understands field operations, holds employees accountable, builds strong client relationships, solves problems quickly, and knows how to control staffing and overtime.

$60,000 Base Salary + Overtime Performance Bonus

Qualified managers may earn an additional performance bonus for maintaining assigned operations below the 5% overtime target
, subject to SMI requirements and management approval.

• “Are you willing and able to be on call 24/7 as required by the position?”

• Operations management: 5 years (Required).
• Security: 5 years (Required).
• Supervising: 5 years (Required).

• Spanish (Required).
• English (Required).

• Class D (Required).
• Driver license (Required).