Senior Program Manager Float

New England Village Senior Program Manager Float

Location:

Pembroke

Salary: $70,000

The Senior Program Manager Float provides flexible leadership and operational support across New England Village’s programs. This hybrid role bridges the responsibilities of a Residential Program Manager and Program Improvement Specialist, overseeing program management across multiple sites, filling in for residential leadership positions, and supporting quality assurance efforts. The Float Manager is a proactive and adaptable leader with deep knowledge of service delivery, regulations, and best practices, and plays a critical role in ensuring consistent, high‑quality, person‑centered support across all programs.

• Serve as interim Program Manager during vacancies, supporting program operations and team stability.
• Float to assigned programs on an as‑needed basis, providing administrative and leadership support.
• Ensure the quality of support for individuals served with emphasis on individual growth, health, and safety.
• Conduct announced and unannounced site visits to assess program operations, staff performance, and environmental safety.
• Ensure strict adherence to all state and federal regulations (e.g., DDS, DPH) through proactive monitoring and documentation review.
• Collaborate with interdisciplinary teams including nursing, clinical, and administrative staff to ensure seamless service delivery.
• Support the development, implementation, and monitoring of Individual Support Plans (ISPs), including data collection and progress summaries.
• Ensure proper staffing ratios are maintained; review master and weekly schedules and provide on‑site support as needed.
• Participate in on‑call rotations.
• Foster and maintain professional relationships with team members, families, guardians, and stakeholders through proactive communication.
• Support and supplement DSP coverage when necessary to ensure appropriate staffing ratios are met.

• Provide ongoing supervision, coaching, and professional development of program staff.
• Assist in orienting new Program Managers and support their transition into leadership roles.
• Support hiring, onboarding, and training of new staff in collaboration with HR and program leadership.
• Complete orientation documentation and annual evaluations for assigned staff in accordance with NEV standards.
• Monitor staff with mandated and recommended trainings; ensure timely documentation and follow‑up.
• Ensure staff adherence to NEV policies, procedures, and regulatory requirements.
• Provide counsel to resolve staff conflicts, establish performance expectations, and contribute to evaluations and personnel recommendations.

• Review program data, documentation, and service plans to identify trends, address areas of non‑compliance, and drive performance improvement initiatives.
• Oversee the incident reporting process, development and implementation of corrective action plans.
• Prepare and submit comprehensive quality assurance reports for senior leadership and regulatory bodies.
• Participate in internal and external audits, licensing reviews, and accreditation readiness activities.
• Conduct root cause analyses and contribute to organizational learning and risk mitigation strategies.
• Monitor and support infection control protocols and safety standards across programs.
• Oversee vehicle and physical plant maintenance by reporting issues, arranging repairs, and coordinating with Facilities.
• Ensure appropriate use and documentation of program funds, gas cards, credit cards, and individual funds.

• Displays a positive attitude when interacting with others, promoting cooperation and teamwork, and contributing to a work environment that embraces and respects diversity. Effectively promotes a working environment that encourages similar behavior from others. If conflict or stressful situations occur, composure is maintained, to adapt goals and methods to achieve solutions.
• Demonstrate ongoing commitment to self‑improvement, effective time and resource management, and professional growth.
• Work effectively as a member of…