Dispatcher, Transportation

Dispatcher – Silver Lake Regional School District & Pembroke Public Schools

Location:

Silver Lake Regional School District and Pembroke Public Schools.

Schedule:

Monday – Friday, 5:30 AM – 4:30 PM. Pay: $26.00 per hour.

Some after‑hours support may be required as needed. This position is full‑time.

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Company‑paid life insurance
• Paid time off
• Holiday pay

As a Dispatcher, you will manage the daily flow of transportation operations and serve as a key communication point between drivers, monitors, operations leadership, and school district partners.

• Dispatch buses and support on‑time route performance
• Oversee daily routes and bus scheduling
• Monitor route coverage and help resolve service issues
• Handle heavy phone and radio traffic
• Communicate with drivers, monitors, operations staff, and contracted customers
• Provide counseling and coaching to drivers and monitors as needed
• Receive scheduling concerns, driver concerns, and customer issues and elevate them to the Operations Supervisor or Contract Manager
• Serve as a primary communication liaison with contracted school district partners
• Resolve drop‑off and pick‑up concerns
• Assist with charter reservations, billing, or driver payroll as needed
• Support backup driver duties or miscellaneous clerical duties as needed
• Complete assigned special projects
• Assist with supervision of day‑to‑day operations
• Maintain a safe, organized, and efficient operation

• 3–5 years of relevant experience preferred
• High school diploma or equivalent
• Previous terminal operations, dispatch, or driver experience preferred
• Basic knowledge of radio dispatch equipment
• Strong communication and customer service skills
• Ability to work under time constraints and meet deadlines
• Computer literacy
• Ability to stay organized in a fast‑paced environment
• Availability for some after‑hours work as needed
• Subject to DOT drug testing and physical exam

First Student is committed to equal employment opportunities and encourages applicants of all backgrounds to apply. You will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. First also considers qualified applicants with criminal histories consistent with applicable fair chance ordinances.