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Guest Relations Officer
Job in
Penarth, Vale of Glamorgan, CF64, Wales, UK
Listed on 2026-06-01
Listing for:
THE TALENT PEOPLE PTE. LTD.
Full Time
position Listed on 2026-06-01
Job specializations:
-
Hospitality / Hotel / Catering
Customer Service Rep -
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
About the Role
Our client, a leading luxury hotel in Singapore, is seeking a Guest Relations Officer to deliver warm, professional, and personalised front office experiences to their diverse international guest base.
Responsibilities- Assist guests with check-in, check-out, and cashiering duties
- Provide a warm welcome upon arrival, complete registration, and issue room keys
- Handle guest feedback, requests, and enquiries accurately and promptly
- Manage guests' mail, messages, and phone calls
- Maximise room revenue through upselling and walk-in rate capture
- Support Guest Relations Assistants to maintain smooth Front Office operations
- Maintain cleanliness and professional presentation of the Front Desk
- Ensure compliance with hotel policies, PCI/Cash Float SOPs, and security procedures
- Minimum GCE 'A' Level or equivalent; university degree preferred
- Minimum 2 years' Front Office experience in a hotel environment
- Proficiency in Windows, Internet Explorer, and Word; knowledge of Opera, POS or PMS an advantage
- Fluent in English; strong interpersonal and communication skills
- Able to work under pressure, independently, and within a multicultural team
The Talent People Pte. Ltd. | EA Licence No. 24C2589
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