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Reservations Officer
Job in
Penarth, Vale of Glamorgan, CF64, Wales, UK
Listed on 2026-06-27
Listing for:
CARLTON CITY HOTEL (SINGAPORE) PTE. LTD.
Full Time
position Listed on 2026-06-27
Job specializations:
-
Hospitality / Hotel / Catering
Customer Service Rep, Hotel/Hospitality Sales -
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
- Process room reservations received via telephone, email, hotel website, online travel agencies (OTAs), and other distribution channels to secure bookings accurately.
- Enter and update reservation details in the Property Management System (PMS) to maintain accurate and current booking information.
- Issue reservation confirmations and record all guest requests, communicating them promptly to relevant departments.
- Handle reservation amendments, cancellations, and no-shows following the Hotel’s policies to ensure compliance and customer satisfaction.
- File and organize reservation correspondence according to Hotel's standards to maintain orderly records.
- Maintain confidentiality of all room rates and sales strategies to protect departmental information.
- Manage corporate accounts in the absence of the Sales Manager to ensure continuity of service and account handling.
- Stay informed about the Hotel’s products and services related to reservations to provide accurate information and support.
- Perform additional duties as assigned by Management to support hotel operations.
- Minimum 1–2 years of experience in hotel reservations, front office, or customer service.
- Familiar with Opera Cloud PMS System application.
- Possesses good telephone etiquette and telemarketing sales techniques.
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