Assistant Chief Concierge

Responsibilities

• Oversee Concierge and Bell services operations to ensure seamless daily functioning and guest satisfaction
• Manage daily Concierge Desk tasks, including handling guest requests, queries, and feedback promptly and professionally
• Coordinate transportation arrangements such as taxis, shuttle buses, and limousine services to meet guest needs efficiently
• Engage actively with guests throughout their stay to create memorable experiences that promote positive online reviews and repeat visits
• Encourage satisfied guests to share their experiences on platforms like Trip Advisor and Google Reviews following hotel policies
• Welcome and acknowledge all guests according to company standards, anticipate and address their service needs, assist guests with disabilities, and express genuine appreciation
• Offer tailored suggestions and constructive advice to enhance guest satisfaction and experience
• Conduct daily shift briefings to communicate operational updates and align team efforts
• Coach, mentor, and train team members to maintain high standards of service excellence
• Monitor staff grooming, punctuality, productivity, and compliance with hotel standards to ensure professionalism
• Assist with staff scheduling, performance evaluations, and disciplinary actions as delegated by the Chief Concierge
• Stay informed about local tourism events and hotel amenities to provide accurate information to guests
• Perform additional tasks assigned by management to support hotel operations

Required competencies and certifications

• Minimum 2 years of experience in a similar role within a 4/5-star hotel
• Proficient in MS Word, Excel, and Outlook applications
• Excellent knowledge of Opera Cloud system
• Customer-oriented with a focus on guest satisfaction
• Well-groomed with a pleasant personality
• Positive attitude and effective communication skills
• Ability to work independently and collaboratively within a team