Reservations Manager, YWCA Fort Canning Hotel | Singapore

Turn demand into bookings. Drive revenue. Create experiences that matter.

What if your reservations career could deliver more than room bookings?

At YWCA Fort Canning Hotel
, every reservation is an opportunity to create a meaningful guest experience while contributing to a purpose beyond hospitality.

As the hospitality arm of YWCA Singapore
,the Hotel’s net profits support community services and programmes that empower women, strengthen families and uplift lives.

We are looking for a Reservations Manager
to turn demand into business by optimising room inventory, distribution and booking conversion—while ensuring every guest enjoys a seamless, responsive and personalised booking experience.

Reporting to the Director of Sales &Marketing
, you will work closely with the Revenue Strategy Committee, Salesand Hotel Operations to maximise occupancy, ADR and RevPAR
.

You will:

• Optimise reservations & inventory – Maximise room availability, booking conversion and revenue across all channels.
• Drive commercial performance – Translate demand, booking trends and market insights into effective pricing, inventory and channel decisions.
• Grow direct bookings – Strengthen direct booking contribution while optimising the mix of direct, OTA and other distribution channels.
• Turn data into action – Use booking pace, lead time, cancellations, source markets and conversion data to identify opportunities and risks.
• Elevate the booking experience – Deliver responsive, accurate and personalised service while identifying opportunities to upsell rooms, packages and ancillary services.
• Lead & develop the team – Build a capable, commercially focused Reservations team that delivers both service and revenue objectives.
• Improve how we work – Drive continuous improvements in reservation processes, systems and digital capabilities.

• Has 5–8 years’ relevant hotel reservations, revenue, distribution or rooms experience
  , including 2–3 years in team leadership.
• Understands hotel inventory, rate structures, OTAs, distribution channels and booking behaviour
  .
• Is commercially minded and able to turn data and booking insights into action
  .
• Has experience with Opera Cloud System
  . Technical savvy. Experienced with system migration and integration.
• Is analytical, detail-oriented and confident working across Sales, Revenue and Hotel Operations.
• Combines a strong guest orientation with commercial judgement
  .
• Is adaptable, collaborative and energised by driving change and continuous improvement.

At YWCA Fort Canning Hotel, your work has apurpose beyond the hotel.

You’ll have the opportunity to shape how weconvert demand into sustainable business, deepen your expertise in revenue,inventory and distribution
, develop people and help create memorable guest experiences.

Most importantly, you’ll be part of ahospitality business where every stay contributes to something bigger
—supporting women, strengthening families and uplifting communities.

If you enjoy turning opportunities into results, developing people and creating experiences that matter
, we’d loveto hear from you.

Location:

Singapore
Role: Reservations Manager
Organization: YWCA Fort Canning Hotel
Reports to: Director of Sales & Marketing