Medical Office Clerk

Company Overview

Health Partners Management Group, Inc (HPMG) is a government contracting company located in Poplar Bluff, Missouri. HPMG holds contracts with the Federal Government. Employees are W‑2 workers with HPMG, not government employees.

Provides clerical and administrative support in wards, clinics, or other clinical departments of a medical treatment facility.

The work is primarily sedentary, but may involve prolonged walking, standing, sitting, or bending.

• A fully qualified typist with a minimum of 50 words per minute.
• Knowledge of general medical ethics and telephone etiquette with excellent communication and customer service skills.
• General office administrative and clerical skills to perform receptionist duties and answer telephones.
• Ability to communicate effectively, both orally and in writing.
• High‑school diploma or General Educational Development (GED) equivalency. Medical terminology knowledge is desired.
• At least six months of experience in an office setting.
• Proficiency with Armed Forces Health Longitudinal Technology Application (AHLTA), Composite Health Care Systems (CHCS) and/or MHS GENESIS, Defense Enrollment Eligibility Reporting System (DEERS), and the Military Filing System, including sponsor social security, terminal digit order, and color‑coded and blocked filing system.

• Greets patients and visitors at a front desk or information center.
• Answers the main office phone line, directs calls to the appropriate section, and takes messages as required.
• Arranges and schedules medical appointments and determines patient eligibility for services. Relays general instructions to patients or makes referrals to other sections.
• Obtains updates and files medical records as needed.
• Organizes and researches patient records, extracts needed information, and reviews records for completeness, accuracy, and consistency within established guidelines.
• Ensures arrival of medical records prior to appointment(s).
• Initiates and locates patient medical records as needed.
• Obtains documentation requested by healthcare providers (e.g., test results or documentation not yet filed).
• Performs other administrative and clerical duties in support of medical care and operational support.
• Creates appointment schedules and templates in the patient appointment computer system.
• Conducts end‑of‑day processes at close of business and resolves any delinquent or pending appointments in the computer system.

• Paid time off
• $20,000 company‑paid life insurance policy
• Medical insurance (employee‑only coverage)
• Dental, vision, and voluntary life insurance (optional)
• Critical illness and accident policies provided through Section 125 tax credits for qualifying employees