Transportation Services Representative ; Limited

Transportation Services Representative 1 (Limited Duration)

Location:

Pendleton, Oregon. This limited duration appointment is expected to end within 1 year from the date of hire. The position may become permanent.

• Help the public register vehicles and apply for permits.
• Provide exceptional customer service while following privacy laws.
• Communicate clearly with customers from diverse backgrounds to accurately answer complex questions in a way that is easily understood.
• Produce photo licenses, instruction permits and identification cards.
• Administer, correct and explain driver license tests.
• Conduct and interpret results of driver vision tests.
• Perform physical examinations of vehicles and verify vehicle identification numbers.
• Prepare daily bank deposits and account for sensitive inventory.
• Occasionally perform relief work in other DMV offices within the region.
• May require standing for extended periods of time, working in inclement weather, working an irregular schedule and lifting up to 40 pounds.
• Must be able to type at least 30 words per minute with a high level of accuracy.

• Two years of public contact/customer service experience (in person or by phone) providing information about services, programs, rules, regulations, and procedures.
• Experience or training using computers to retrieve and input data.
• Three months experience collecting money and making change.
• Completion of an associate’s degree substitutes for one year of the public contact experience.
• Valid U.S. driver license and acceptable driving record. Pre‑employment driving record checks will be conducted. License does not have to be issued in Oregon.

• Experience working in a fast‑paced environment and dealing with stressful situations.
• Demonstrated computer literacy and reading comprehension skills.
• Experience providing excellent customer service.
• Experience handling multiple assignments and frequent interruptions.
• Experience effectively interpreting and communicating complex rules and policies to customers or clients.

• Complete the application and attach a resume. Ensure date (MM/YYYY) information for each employer.
• Complete the questionnaire and answer all checkbox‑style questions before submitting.
• After submission, respond to the public records request authorization and gender identity questionnaire. If a current State of Oregon employee, tasks will appear in Workday inbox.
• Veteran or Oregon National Guard service members may receive preference; upload required documents after submission. Do not attach military service documents with the application.

• We do not offer visa sponsorship.
• All applicants may be subject to additional pre‑employment checks (driver license, LEDS, education verification, etc.).
• Criminal background checks (name‑based and fingerprint‑based) will be conducted on final candidates.
• You will be represented by the Service Employees International Union (SEIU).

ODOT is an Equal Employment Opportunity and affirmative action employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process.

For questions, concerns, or complaints regarding EEO/AA/ADA, contact