Program Support Specialist - AAA

CAPECO is a diverse group of people who are committed to creating a thriving community by providing education, resources, and services dedicated to eliminating poverty and contributing to the success of our community members. We hire people from all walks of life not because we must, but because we know it makes us stronger. If you share our passion for community, then we would love to meet you!

PROGRAM SUPPORT SPECIALIST

Supervised by:
Program Manager & Director

Department:
Area Agency on Aging

Classification:
Regular Full Time

Position Status:
Non-Exempt

Location:

Pendleton Main Office

Salary: $4,006/month

Benefits:
Health, Dental, RX, Vision, FSA, Life Insurance, 401K Plan, Vacation, Sick and Holidays

• As a Program Support Specialist, you will be responsible for a variety of tasks including program coordination, data management, and communication with program participants. You will provide support to Case Managers:
  This person will contact Client and Provider as directed;
  Emergency Response Systems, Med Boxes, Meals on Wheels, Open and Process MMIS/DHR payments and vouchers;
  Monthly preparation and distribution of CAP/s mailings; maintain and process all case documentation, file items (OA, Laserfiche, Get Care/ADRC). This role requires strong attention to detail, excellent communication skills, and the ability to multitask effectively. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for helping others.

An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all the duties which the employee may be expected to perform. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without reasonable accommodation.

• Emergency Response Systems Devices and Med Boxes Requests, Renewals and Closures
  • Submit referral requests to the Vendor via email. Open MMIS and complete the process. In MMIS, align authorization dates with service plan noted in Oregon Access. Create client folders, referral/request of device, and all correspondence from Case Manager. Narrate activity on case. Electronically file all documents. Same process for Med Boxes. For closures, notify Vendor PRIOR to end date. This is important for vendor to retrieve their equipment.
    
    End the Line Item in MMIS.
• Home Care Workers/ Provider Time Capture, Direct Care Innovations
  • Attend Home Care Worker and Provider Time Capture, Direct Care Innovation training to support Case Managers as requested.
  • Address questions about Home Care Worker in Home Services, Provider Time Capture program.
  • EVV (Electronic Visit Verification) compliance including use of Smart Phone App and Key FOB.
• Nutrition Coordinator duties:
  • Complete Title XIX/OPIM vouchers
  • Complete weekly meal counts in HDM Tracking spreadsheet
  • Process OAA HDM intakes
  • Assist with monthly HDM reporting
  • The Case Manager will add Home Delivered Meals to the service plan. Per Case Manager direction, send Home Delivered Meal referral to Provider via email.
  • Verify the receipt of referral and start date of service.
  • Use DHR system creates vouchers for days of service if month already started, otherwise send vouchers for entire month.
  • Keep all documentation in the Home Delivered Meals book. For cancellations, send notice to Provider ASAP, and note the date of cancellation to coincide with voucher for payment when received in office. Update service spreadsheet weekly.
• Family Caregiver Coordinator duties:
  • Quarterly calls, tracking and reporting, creating and mailing documents after reviewing by Case Manager.
• Evidence-Based Health Promotion
  • Schedule and teach classes. Design and distribute marketing materials. Call potential consumers to fill seats. Contact students afterward to follow up.
  • Certification required within 6 months of hire.
• Outreach:
  • Monthly visits to Meal Sites: gather missing NAPIS data, meet and greet with consumers, Elder Abuse Prevention presentations, Nutrition…