Billing Specialist

Summary

The Clinic Patient Account Customer Service Representative (CSR) is responsible for managing patient accounts and resolving outstanding Accounts Receivable (AR) issues. This role ensures accurate billing processes and patient satisfaction through effective communication and problem-solving.

This role is a temporary role with the potential (but not guarantee) of a permanent role. Qualified candidates must be available to work for a minimum of 3-6 months.

Schedule:

M-F, 8a-5p

Compensation: $18-20 per hour, dependent on experience

• Review patient account balances to determine appropriate collection actions based on billing office guidelines.
• Accurately document account changes and actions taken.
• Identify and process over payments according to established procedures.
• Respond to patient billing inquiries via email, resolving issues promptly and efficiently.
• Verify and update patient information as necessary.
• Handle inbound and outbound phone calls to assist patients with their accounts, including processing payments and setting up payment plans.
• Accurately post both manual and electronic patient payments.
• Review and respond to tasks in the practice management system as required.
• Identify and address abnormalities or mismatched entries, coordinating with relevant personnel to resolve issues.

• Strong problem-solving skills, with the ability to identify and resolve issues efficiently.
• Excellent teamwork and communication skills, balancing individual and team responsibilities.
• Effective planning and organizational skills, with the ability to prioritize tasks and manage time efficiently.
• Commitment to completing tasks in a timely manner while maintaining high-quality standards.
• Proficiency in using practice management systems and handling patient billing inquiries.