Night Audit Associates

WAGE RANGE: $15.00

OPEN UNTIL FILLED: 1st CLOSING DATE APRIL 15, 2026

JOB SUMMARY:

Responsible for the operation of the front desk area, including all guest service functions. Shall perform the daily bookkeeping reconciliation of the hotel. This is a graveyard position.

ESSENTIAL JOB FUNCTIONS:

* Ensure customer satisfaction through prompt, efficient, and friendly service.

* Shall greet and assist guests entering or calling the property, promptly and professionally.

* Perform front desk functions, including guest registration, reservations, cashiering, issue of keys, and general information to make their stay comfortable and enjoyable.

* Respond to guest inquiries, information, and/or complaints in a timely and professional manner. Report any concerns or complaints to the front desk supervisor, hotel manager, and/or lodging director.

* Reconcile daily business, balance accounts in the property management system (PMS), reconcile credit card accounts, and prepare deposits.

* Prepare daily reports recapping the business day for management.

* Open a new business day in the system, review guest arrivals note special requests, note any meeting space reservations, and verify billing information.

* Maintain up-to-date knowledge of operations to promote customer satisfaction and return business.

* Maintain complimentary beverage areas in a clean, sanitary manner. Keep it stocked and supplied as needed.

* Maintain a clean, neat work area. Communicate necessary information to the relief shift.

* Present a neat, professional appearance at all times.

* Compliance with regulatory laws, PP&P, department policy and procedures, safety codes, etc.

* Promotes a clean, safe, and healthy work environment for employees and guests. Promptly reports all concerns to the supervisor.

* Ensure the operation of equipment, tools, and materials are handled safely.

* Other related duties as assigned or directed.

PROMOTE WRC QUALITY SERVICE STANDARDS:

SAFETY:
Ensuring a safe experience by protecting the welfare of all.

INTEGRITY:
Expecting personal accountability at every level.

COURTESY:
Creating an exceptional customer service experience for everyone.

TEAM:
Functioning together to create a cooperative and positive experience.

SHOW:
Providing flawless experience
-a clean and cared-for resort.

SUPERVISORY AUTHORITY:

* None.

SIGNATORY ABILITY:

* Reconciliation forms.

* Keys to Cash drawers.

ACCESS TO SENSITIVE AREAS:

* PMS system.

* Credit card reports.

* Guest personal information.

MINIMUM QUALIFICATIONS:

* Six (6) months of hotel front desk experience.

* Auditing experience, cash handling experience required, and ten key by touch.

* High School Diploma/GED or ten year's experience.

* Demonstrate experience with computer hotel systems generating reports.

* Needs to stand for long periods; perform repetitive motions with wrists, hands, and fingers; perform routine office functions, bend, lift, and maneuver up to 25 lbs.

* Effective communication skills - verbally provide instruction, respond to questions, and have exceptional interpersonal skills and abilities.

* Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.

* Requires clearance of a criminal history check.

* Must be at least 18 years of age.