Oxford Suites Pendleton - Night Auditor

Night Auditor Position At Oxford Suites Pendleton

Oxford Suites Pendleton is under new leadership! We are looking for a dependable Night Auditor to join our team. The ideal candidate is a self-starter who thrives on the overnight shift, has a strong eye for detail, and can work independently while ensuring our guests receive outstanding service.

We're looking for someone who:

• Has a passion for hospitality and guest service.
• Is dependable and consistently shows up ready to work.
• Pays close attention to detail and takes pride in accuracy.
• Is comfortable working independently with minimal supervision.
• Enjoys being part of a team that is building a positive, guest-focused culture.

If you're looking for an opportunity to be part of an exciting new chapter under new leadership, we'd love to hear from you. Apply today and help us create an exceptional experience for every guest, every stay.

What We Offer:

• Competitive pay and performance-based incentives
• Medical, dental, and vision coverage for peace of mind
• 401(k) with profit sharing to invest in your future
• Generous paid time off so you can recharge
• Exclusive discounts at our properties—because you deserve great getaways, too!
• Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let's create memorable guest experiences together!

Position Summary:

The Night Auditor is responsible for ensuring timely, accurate recording of property revenues. Prepares for next day business while creating an excellent first impression for the guests of Oxford Collection of hotels while maintaining sanitation and cleanliness standards.

Essential Duties & Responsibilities:

• Administration (60%):
• Verifying and posting charges to guest accounts if needed, verifying room rates match posting details, and verifying that charges are posted to the correct departments
• Complete all reports generated by Room Key and distribute them to appropriate departments
• Ensure direct billings are posted to the general ledger timely, including meeting room charges
• Perform full system backups and assign wake-up calls
• Performs accurate month-end processing, reporting any discrepancies to the property management team
• Maintain awareness of room inventory at all times
• Report guest incidents to the property management team
• Accurately count and manage bank transactions, reporting any discrepancies to management
• Run audit reports/journals from the front office system, Point of Service, and the computer
• Make corrections and adjustments and handle all computer problems that might occur throughout the shift
• Balance all revenue and settle accounts nightly, maintain files, and reset the system for next day operations
• Enter all maintenance issues and requests into the maintenance tracking system
• Guest Services (30%):
• Assist guests with arrival and departure from hotel, including occasional bell or valet assistance as needed, while providing positive guests experiences.
• Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
• Register guests, verify registration details, and manage key control
• Respond to guest inquiries, special requests, and concerns, ensuring optimal levels of guest satisfaction and repeat business
• Provide information about the hotel, rooms, amenities, packages and promotions in addition to local area offerings and events
• Maintain confidentiality of all guests and hotel information
• Remain available to guests at all times at the front desk
• Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner, reporting any discrepancies to property management team
• Resolve guest issues using our guest recovery method
• Promptly answer the telephone using positive and clear communication. Input messages into the computer.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
• Be knowledgeable about and able to respond to emergency situations
• Other (10%):
• Complete a daily activity log with pertinent shift information for co-workers and leadership team
• Adhere to attendance policies…