Guest Experience Representative - Oxford Suites Pendleton

Oxford Suites Pendleton is Under New Leadership!

We're growing our team and looking for passionate, dependable people who are ready to be part of an exciting new chapter at Oxford Suites Pendleton. Whether you have experience in hospitality or are looking to start a new career, we'd love to meet you! We're hiring for multiple positions throughout the hotel and are looking for team members who:

• Have a passion for providing outstanding guest service.
• Take pride in their work and pay attention to detail.
• Are dependable and enjoy working as part of a team.
• Have a positive attitude and a willingness to learn.
• Want to help create an exceptional experience for every guest, every stay.

August 6 & 7 at the Oxford Suites Pendleton 7:00 AM – 12:00 PM 2:00 PM – 6:00 PM Join us for our two-day hiring event where you'll have the opportunity to interview with our leadership team and receive on-the-spot hiring opportunities for qualified candidates.

Come ready to interview, learn about our open positions, and discover what makes Oxford Suites Pendleton a great place to build your career.

We can't wait to meet you and welcome you to the team!

What We Offer:

Competitive pay and performance-based incentives Medical, dental, and vision coverage for peace of mind 401(k) with profit sharing to invest in your future Generous paid time off so you can recharge Exclusive discounts at our properties—because you deserve great getaways, too! Ongoing training, leadership development, and career growth opportunities

The Front Desk Agent is responsible for providing each guests exceptional customer service and creating an excellent first impression and a lasting and memorable experience for each guest of the Oxford Collection of hotels. Focusing on sharing the Oxford Hospitality Fundamentals at every encounter.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements;
Provide information and services to any guest or visitor in a friendly, professional manner while upholding the Oxford Collection of hotels standards and culture.

Guest Services (80%):

• Assist guests with arrival and departure from hotel, including occasional bell or valet assistance as needed, while providing positive guests experiences
• Complete the registration process, confirming pertinent information in accordance to established guidelines.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Provide information about the hotel, rooms, amenities, packages and promotions in addition to local area offerings and events
• Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
• Maintain confidentiality of all guests and hotel information
• Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation
• Handle cash and credit card transactions, process guest accounts upon checkout in an efficient and accurate manner
• Resolve guest issues using Oxford Guest Recovery method
• Resolve discrepancies on the room status report with Housekeeping
• Promptly answer the telephone using positive and clear communication. Input messages into the computer
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
• Be knowledgeable about and able to respond to emergency situations
• Report any maintenance repairs needed immediately to their supervisor or property management team

Administration (10%):

• Generate and print daily and weekly reports
• Resolve system discrepancies such as the room status report with Housekeeping, inventory oversell balancing, and guest balances.
• Assist with sales or other administrative tasks as assigned including group rooming lists, proactive guest communication, and website audits.
• Complete daily activity log with pertinent shift information
• Complete guest incident reports and relay guest incidents to supervisor and property management team
• Access…