Housekeeping Manager - Oxford Suites Pendleton

Housekeeping Manager – Oxford Suites Pendleton

Oxford Suites Pendleton is under new leadership, and we're looking for a strong Housekeeping Manager to help grow our team and take our property to the next level!

If you enjoy leading and developing a team, thrive in a fast-paced hospitality environment, and have a keen eye for cleanliness and detail, we want to speak with you.

• Leads by example and enjoys developing a strong team
• Takes pride in creating an exceptional guest experience
• Has a strong eye for cleanliness, organization, and detail
• Can effectively manage priorities in a fast-paced environment
• Is dependable, hands‑on, and willing to jump in where needed
• Communicates clearly and holds themselves and their team accountable
• Brings a positive attitude and a solutions‑focused approach to leadership

• Competitive pay and performance‑based incentives
• Medical, dental, and vision coverage for peace of mind
• 401(k) with profit sharing to invest in your future
• Generous paid time off so you can recharge
• Exclusive discounts at our properties—because you deserve great getaways, too!
• Ongoing training, leadership development, and career growth opportunities

The primary responsibility of the Housekeeping Manager is to manage and oversee the hotel housekeeping staff, providing leadership through active participation in daily tasks. This position ensures the standards of cleanliness and sanitization of the hotel are achieved and maintained to provide the highest level of guest satisfaction. The role involves assisting with budgeting and maintaining labor hours while adhering to company policies.

All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

• Manage, lead, train, evaluate, counsel, and discipline housekeeping staff in accordance with company policy
• Manage time and attendance records, including scheduling, ensuring compliance with company policies, scheduled breaks and overtime regulations, and addressing any discrepancies in a timely manner
• Prepare assignment sheets for Housekeepers and determine duties for the rest of the staff
• Actively participate in daily housekeeping tasks and ensure team adherence to operational standards
• Hold regular staff meetings to communicate information, update, and listen to staff concerns or comments
• Provide guidance, motivation, and development feedback to housekeeping staff

Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.

• Establish, conduct, and maintain standards of quality control for regularly scheduled cleaning programs (e.g., floor care, deep cleaning, mattress flipping)
• Assist in maintaining inventory control and budgeting of products; adhere to corporate pricing
• Assist in maintaining productivity management for housekeeping and laundry through labor cost control
• Work with the property management team to develop, implement, and follow through on operational programs and procedures
• Attend hotel management meetings and assist with tracking departmental expenses in collaboration with the property management team

• Interact with and acknowledge guests, identifying issues and resolving problems promptly
• Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
• Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests

• Coordinate effectively with the front desk, maintenance staff, and property management team to address areas requiring attention
• Participate in the Manager on Duty (MOD) program
• Adhere to attendance policies and maintain regular availability for scheduled shifts
• Perform…