Slot Shift Supervisor

Wildhorse Resort Casino
Pendleton, OR 97801, USA

WAGE RANGE: $42k-$73k
OPEN UNTIL FILLED: 1ST PULL DATE, MARCH 6, 2026

JOB SUMMARY

Oversees the slot floor operations on assigned shifts, including customer service, staffing levels, slot machine play, and compliance with established policies and regulations.

ESSENTIAL JOB FUNCTIONS
:

• Ensure customer satisfaction through prompt, efficient, and friendly service.
• Maintains close floor surveillance over an assigned area to detect irregularities on the part of players or assigned personnel.
• Responsible for verification of Jackpot payouts, hand-pay tickets, and mutilated guest tickets for the cage.
• Supervision of staff to include hiring, scheduling, leave approval, performance counseling, evaluation, training, operational orientation, and staff development.
• Review variance and procedural violations, addressing them accordingly with staff.
• Complete daily shift reports/logs including supervisor logs, progressive jackpot totals, progressive jackpot lockups, and variance reports.
• Trains and ensures compliance requirements are followed through regulatory laws, PP&P, department policy and procedures, codes, etc.
• Assign and monitor slot bank drawers and keys.
• Promote effective communication with supervisors, co-workers, and subordinates through regular staff meetings, co-worker/management/supervisor team meetings, and other forms of communication.
• Must be flexible with assigned shifts/hours, able to work a rotation of all shifts, and available as needed by business or staff.
• Participate and attend designated meetings, training, activities, etc., as directed.
• In the absence of the shift manager, serve as designated MOD (manager on duty).
• Perform functions of subordinates as needed.
• Promotes a clean, safe, healthy, and friendly work environment for employees and guests.
• Ensure that the operation of equipment, tools, materials, etc., are handled safely.
• Promote internal guest service standards through courteous and respectful behavior.
• Perform other duties as assigned or directed.

PROMOTE WRC QUALITY SERVICE STANDARDS:

SAFETY: Ensuring a safe experience by protecting the welfare of all.

INTEGRITY: Expecting personal accountability at every level.

COURTESY: Creating an exceptional customer service experience for everyone.

TEAM: Functioning together to create a cooperative and positive experience.

SHOW: Providing flawless experience –a clean and cared-for resort.

SUPERVISORY AUTHORITY
:

SIGNATORY ABILITY
:

• Slot keys.
• Slot banks.
• Jackpot payouts and jackpot checks.
• Controlled items - slot paper.

ACCESS TO SENSITIVE AREAS
:

• Keys to a double lock box.
• Slots controlled storage areas.

MINIMUM QUALIFICATIONS
:

• Two (2) years’ experience in slots.
• One (1) year of supervisory experience.
• High School Diploma or GED or ten years’ experience.
• Ten Key knowledge and abilities.
• Basic knowledge of Word, Excel, Outlook, and the Internet.
• Needs to stand and walk for long periods in a noisy environment; performs repetitive motions with wrists, hands, and fingers.
• Effective communication skills - verbally able to provide instruction, respond to questions, and have exceptional interpersonal skills and abilities.
• Excellent personal appearance and hygiene habits.
• Ability to work any shift, holidays, and weekends.
• Requires a High-Security Gaming License clearance.